Maritime IT Field Service Technician

This is a fully remote position, open to applicants in United Arab Emirates (UAE).

📋 Description

• Execute field installations, upgrades, and commissioning of VSAT systems (C/Ku/Ka-band), Starlink, and L-band terminals (e.g., FleetBroadband, Iridium Certus).

• Conduct IT systems integration, including onboard LAN/WAN configurations, IP networking, firewall setups, and cybersecurity compliance assessments.

• Deliver hands-on technical assistance for onboard IT systems, encompassing routers, switches, servers, Wi-Fi access points, and IoT maritime devices.

• Collaborate with NOC teams and remote engineering support to identify and rectify connectivity and system performance challenges.

• Carry out site surveys, service reports, handover documentation, and technical records in line with Global Satcoms’ standards.

• Ensure adherence to all safety protocols and specific client requirements during onboard interventions.

• Maintain communication with vessel agents, ship operators, and logistics teams to arrange travel, tools, and spare parts for interventions.

• Offer customer training and onboard assistance during handover when necessary.

⛳️ Requirements

• Demonstrated experience in field engineering or maritime IT support roles (minimum of 2 years preferred).

• Comprehensive knowledge of maritime VSAT, L-band, and hybrid satellite systems.

• Strong understanding of TCP/IP networking, VLANs, VPNs, and cybersecurity best practices.

• Familiarity with maritime regulations (IMO, ISPS) and the onboard IT environment.

• Capability to read technical diagrams and interpret system schematics.

• Excellent communication, documentation, and customer service abilities.

• Proficient in English; proficiency in other languages (e.g., Spanish, French, Arabic) is advantageous.

• Valid seafarer’s medical certificate (ENG1 or equivalent).

• Readiness to travel globally on short notice.

🏝️ Benefits

• Competitive field rates and project-based remuneration.

• Exposure to a diverse range of global clients across maritime, offshore, and oil & gas sectors.

• Continuous training and certification opportunities.

• Opportunity to be part of a dynamic and rapidly expanding international team.

• Flexible, remote working arrangements.