Field Service Technician

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Collaborate on-site with clients to pinpoint areas for operational enhancement and address challenges.

• Execute field service duties, which include diagnosing technical problems and performing certified on-site troubleshooting.

• Compile material lists for service tasks, ensuring all components, parts, and equipment adhere to quality standards and are readily available.

• Carry out installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.

• Develop and foster positive relationships with customers to boost satisfaction levels.

• Recognize potential new sales opportunities while catering to customer needs and relay this information internally.

• Detect potential equipment failures early and propose corrective measures.

• Recommend product and quality enhancements.

• Offer suggestions to management for improving operations and customer service.

• Adhere to safety protocols and uphold safe work and environmental practices.

• Promptly report unsafe practices and incidents.

⛳️ Requirements

• Certificate in Skilled Trades (electrical and electronics certification preferred).

• OSHA 30 certification is mandatory.

• Proficient in interacting and communicating (both written and verbal) with various levels within the organization.

• Competent in using Microsoft Office applications.

• Experience in Project Management using MS Project or Excel is preferred.

• Highly organized with the ability to meet deadlines related to administrative responsibilities.

• Candidates must possess work authorization that allows them to be employed by ABB in the US.

🏝️ Benefits

• Option between two medical plans: a PPO plan known as the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.

• Option between two dental plans: Core and Core Plus.

• Vision benefits included.

• Company-funded life insurance equivalent to 2X base pay.

• Company-funded AD&D insurance equivalent to 1X base pay.

• Voluntary life and AD&D insurance – 100% employee-paid up to specified maximums.

• Short Term Disability coverage for up to 26 weeks – Company funded.

• Long Term Disability providing 60% of pay – Company funded, with an option to “buy-up” to 66 2/3% of pay.

• Supplemental benefits – 100% employee-paid (including Accident insurance, hospital indemnity, critical illness, and pet insurance).

• Parental Leave offered for up to 6 weeks.

• Access to an Employee Assistance Program.

• Health Advocate support resources for mental/behavioral health, general health navigation, virtual health, and infertility/adoption help.

• Employee discount program available.

• 401k Savings Plan with Company Contributions.

• Employee Stock Acquisition Plan (ESAP).

• 11 paid holidays provided.

• Vacation entitlement based on years of service for hourly and non-exempt positions.