Field Service Engineer II

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Install, maintain, troubleshoot, and repair advanced analytical and scientific instruments.

• Provide outstanding field service to clients in research, industrial, and healthcare environments.

• Diagnose equipment problems down to the component level.

• Deliver exceptional customer support and respond promptly to client needs.

• Train and assist customers in operating equipment.

• Document service activities thoroughly and prepare comprehensive reports.

• Achieve customer satisfaction objectives.

• Operate independently within the assigned territory while following safety protocols, GMP standards, and quality requirements.

⛳️ Requirements

• Advanced degree with no prior experience necessary, or a Bachelor's degree plus 2 years of practical technical experience in installing, troubleshooting, and repairing complex analytical instruments.

• Preferred fields of study include Electronics, Engineering, Physics, Chemistry, or a related technical discipline.

• Additional relevant certifications are a plus.

• Strong electronics and mechanical troubleshooting skills with the ability to diagnose issues down to the component level.

• Experience with ultra-high vacuum systems and high voltage equipment is preferred.

• Excellent customer service and communication skills, both written and verbal.

• Strong organizational and time management skills.

• Proficiency in Microsoft Office suite and service management software.

• Ability to read and interpret technical documentation and schematics.

• Valid driver's license and ability to travel up to 50-75% within the assigned territory.

• Physical capability to lift up to 50 lbs and work in various laboratory settings.

• Proficiency in English is required; knowledge of additional languages is advantageous.

• Strong problem-solving skills and ability to work independently.

• Commitment to adhering to safety protocols and quality standards.

• Ability to quickly respond to customer needs.

• Capability to effectively train and support customers on equipment operation.

• Experience in documenting service activities and preparing detailed reports.

• Proven success in meeting customer satisfaction objectives.

🏝️ Benefits

• Fully remote work arrangement.

• Standard Monday–Friday work schedule.

• Opportunities to engage with cutting-edge technology.

• Career development opportunities available.

• Work that contributes to scientific advancement and innovation.