Manufacturing Partner Success Manager

This is a fully remote position, open to applicants in India.

📋 Description

• Act as the main tactical driver for the success of manufacturing partners.

• Address production obstacles related to cost or lead-time discrepancies, freight questions, and label generation issues.

• Oversee the complete resolution of job cancellation requests and missing inspection documents.

• Manage PSS dispute resolutions.

• Supervise communication queues, prioritize tasks, and avert production delays.

• Recover troubled orders and implement pull-in requests to achieve month-end and quarter-end objectives.

• Collaborate with Operations and Quality CoE teams to enhance manufacturing results.

• Foster trust-based relationships with partners and deliver clear project status and quality updates.

• Identify opportunities for process automation and maintain documentation for revenue recognition.

• Provide peer coverage for ongoing support.

• Escalate complex risks to leadership while adhering to Xometry's quality management systems.

⛳️ Requirements

• A Bachelor's degree in Supply Chain, Engineering, Business Administration, or a related technical field (or equivalent experience).

• At least 4 years of experience in supply chain and/or customer service, ideally within manufacturing operations.

• A demonstrated history of managing and adhering to schedule commitments for a designated customer group.

• Familiarity with manufacturing processes, timelines, and documentation.

• Strong analytical capabilities.

• Ability to independently drive projects to completion.

• Exceptional organizational skills and the capacity to multitask.

• Understanding of the communication platform's interface.

• Excellent verbal and written communication skills.

• Keen attention to detail and strong collaboration skills.

• Proficiency in ERP tools and communication software.

• Experience with quality management systems, such as ISO 9001.

• Ability to excel in a fast-paced, high-growth environment.

• Familiarity with Xometry's digital marketplace or similar platforms is an advantage.

• Proficiency in data analysis tools, such as Google Sheets, is a plus.

• Experience in a manufacturing environment is an advantage.

• English proficiency at C1+ level.

• Availability to work according to USA holidays and Eastern Time (USA).

🏝️ Benefits

• Competitive salary along with a comprehensive benefits package.

• Health and life insurance coverage.

• Generous paid time off, which includes vacation, sick leave, and both floating and fixed holidays.

• Employee Assistance Program (EAP) and various wellbeing resources.

• Ongoing, complimentary wellbeing activities.

• Participation in charity projects globally.

• A well-organized onboarding plan that integrates process, technology, and systems components.

• A welcoming, friendly, and trusting work environment.

• Opportunities for development in a rapidly growing company.

• Flexible processes and planning.