Manufacturing Partner Success Manager

This is a fully remote position, open to applicants in Bulgaria.

📋 Description

• Act as the main tactical driver for the success of partners

• Address critical production obstacles, including discrepancies in cost or lead times, freight inquiries, and issues with label generation

• Oversee the complete resolution of job cancellation requests and missing inspection documents

• Manage disputes related to PSS

• Supervise communication queues, prioritize tasks, and avert production delays

• Assist in recovering problematic orders and execute pull-in requests to achieve month-end and quarter-end targets

• Collaborate with Operations and Quality CoE teams to enhance manufacturing results

• Establish trust-based relationships with manufacturing partners and offer transparent updates on projects and quality

• Identify opportunities for process automation and maintain documentation for revenue recognition

• Provide peer support for ongoing assistance

• Elevate complex risks to leadership while complying with Xometry's quality management systems

⛳️ Requirements

• Bachelor's degree in Supply Chain, Engineering, Business Administration, or a related technical field (or equivalent experience)

• Over 4 years of experience in supply chain and/or customer service, ideally within manufacturing operations

• Demonstrated history of successfully managing and fulfilling schedule commitments by managing the expectations of a designated customer group

• Familiarity with manufacturing processes, timelines, and documentation

• Strong analytical skills with the capability to implement solutions that keep production moving forward

• Self-motivated individual with a proactive approach and the ability to independently drive project completion

• Exceptional organizational skills and a proven ability to multitask

• Understanding of the communication platform's interface

• Excellent verbal and written communication abilities

• High attention to detail and effective collaboration skills

• Proficiency in ERP systems and communication software

• Experience with quality management systems (e.g., ISO 9001)

• Capability to excel in a dynamic and rapidly growing environment

• Proficient in English at C1+ level

• Experience with Xometry's digital marketplace or similar platforms is an advantage

• Knowledge of data analysis tools (e.g., Google Sheets) is a plus

• Background in a manufacturing setting is a plus

🏝️ Benefits

• Competitive salary along with a comprehensive benefits package

• Health and life insurance coverage

• Generous paid time off, encompassing vacation, sick leave, and floating and fixed holidays

• Employee Assistance Program (EAP) and additional wellbeing resources

• Ongoing, complimentary wellbeing activities

• Opportunities for charity projects around the globe

• Well-organized onboarding process for new employees

• Open, friendly, and trusting workplace environment

• Opportunities for development within a rapidly growing company