Managing Director, Growth

This is a fully remote position, open to applicants in Canada.

📋 Description

• Take ownership of a portfolio of established Canadian client accounts, serving as the primary relationship lead and accountability point.

• Develop and implement account strategies that align with client objectives, key stakeholders, and growth opportunities.

• Increase revenue within current accounts by identifying new requirements, expanding engagements, and introducing additional studios and services.

• Foster trusted relationships with senior client stakeholders across various business units and decision-makers.

• Oversee renewals, extensions, and new statements of work, guiding the process from value framing through proposal, negotiation, and closure.

• Assess account health, client satisfaction, and retention risks, proactively addressing any issues that arise.

• Articulate Dura Digital's value and the outcomes delivered to essential stakeholders.

• Participate in account forecasting, revenue strategy, and planning as a key member of the Growth leadership team.

• Collaborate with Studio Leads and Delivery Leadership to ensure measurable outcomes and high levels of client satisfaction.

• Act as a liaison between clients and delivery teams to ensure clear communication of intent, expectations, and results.

• Conduct regular business reviews with clients, sharing outcomes, gathering feedback, and influencing future roadmaps.

• Mentor and develop account management practices and skills throughout the organization.

• Keep up to date with client industries, challenges, priorities, and emerging technologies.

• Convert client insights into proactive suggestions, new offerings, or refined positioning strategies.

• Document client success stories and references to enhance Dura Digital's presence in the Canadian market.

⛳️ Requirements

• Proven track record in senior account management, client partnership, or growth leadership roles within technology consulting or professional services.

• 5+ years of experience managing and expanding strategic client accounts, including renewals, extensions, and cross-selling initiatives.

• Strong capability to engage confidently and credibly with C-level and executive stakeholders.

• Established network and comprehensive understanding of the Canadian business environment.

• Demonstrated experience in creating and executing account plans that achieve measurable revenue growth.

• Exceptional communication and presentation skills: able to effectively convey value, vision, and outcomes.

• Solid understanding of services-based business models and the impact of delivery quality on account growth.

• Experience working with geographically distributed and culturally diverse teams.

• Bachelor's degree in Business, Marketing, Finance, or a related discipline.

• Full alignment with Dura Digital's values and a collaborative, people-first culture.

• Must reside in Canada.

🏝️ Benefits

• Competitive salary.

• Group benefits.

• Extensive training and ongoing professional development opportunities.

• Tools and equipment provided.

• Engaging and challenging projects.

• Diverse and international team.

• Collaborative, people-first culture.