Manager/Senior Manager, Ticket Sales

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Design, implement, and spearhead a new outbound ticket sales initiative for group purchases related to College Sports events.

• Propose staffing frameworks, discounted pricing models, group experiences, and corresponding sales strategies.

• Assist in structuring and sizing an internal group sales team.

• Collaborate with HR to advertise job openings, screen applicants, conduct interviews, and recruit sales representatives.

• Organize, manage, and inspire a small team to achieve ticket quantity and revenue objectives.

• Develop and oversee collaborations with group sales teams at host venues.

• Establish commission structures, comprehend venue sales tactics, and monitor commitments and performance.

• Conduct research, recommend, assess, implement, and provide training to the team on a group sales CRM system.

• Manage outreach and secure sales for key group-ticket and premium-offering targets.

• Handle major accounts and initiate outbound connections to finalize sales.

• Collaborate with the Ticket Operations Manager and venue box offices to set up backend sales processes.

• Establish group discounted pricing, manage ticket fees and taxes, oversee seating reservations, and ensure ticket fulfillment.

• Oversee internal reporting, budgeting, commission calculations, and forecasting.

⛳️ Requirements

• At least five (5) years of experience managing or actively selling group sports tickets.

• Proficient in working within a CRM environment to monitor leads, outreach efforts, and sales outcomes.

• Experience collaborating directly with a sports venue box office.

• Comfortable with hiring, managing, and motivating a team of entry-level ticket sales representatives.

• Strong knowledge of and passion for college basketball.

• Willingness to travel to live events and promotional appearances multiple times annually.

• Exceptional verbal and written communication skills tailored to diverse audiences.

• Self-driven with a high level of energy.

• Detail-oriented and process-focused.

• Capability to deliver high-quality work swiftly.

• Flexibility to work independently as well as part of a team.

• A genuine enthusiasm for sports and live events.

🏝️ Benefits

• Medical benefits.

• Dental benefits.

• Vision benefits.

• Parental leave benefits.

• 401(k) plan with company match for eligible employees.