Manager, Workforce Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of scheduling and capacity planning for teams, aligning staff availability with member demand.

• Supervise daily capacity health by assessing supply and demand and addressing any supply shortages.

• Propel real-time operations by tracking SLA attainment, AHT, shrinkage, service levels, and appointment completion objectives.

• Ensure accurate schedules and calendars, including time off, non-clinical time, weekend coverage, and other scheduling adjustments.

• Oversee the PTO approval process and collaborate with leadership on time-off decisions.

• Direct capacity planning efforts and monitor staffing in relation to plans.

• Provide insights to Operations and Finance regarding hiring, backfill, and budget considerations.

• Develop SOPs and playbooks to establish repeatable processes at scale.

• Enhance tools, workflows, and scheduling products in collaboration with product and data teams.

• Work alongside Operations, Finance, Training, and clinical leadership to ensure staffing aligns with budget and care delivery requirements.

• Act as the primary leader for workforce management inquiries.

⛳️ Requirements

• Minimum of 3 years in workforce management, operations, or a similar analytical position, preferably within a fast-paced startup environment.

• Must be transparent, adaptable, and comfortable functioning in a dynamic, rapidly evolving environment.

• Capability to establish sustainable operational systems.

• An empathetic, respectful, and collaborative approach that prioritizes team well-being and customer success.

• Dependable end-to-end ownership with effective communication and follow-through.

• Proficient with operational systems and analytics.

• Strong Google Sheets expertise is essential.

• SQL knowledge is highly desirable; ability to self-serve data using SQL queries is preferred.

• Ability to collaborate with operations, finance, and data partners.

• Previous experience in healthcare is preferred.

• Lean Six Sigma training is an asset.

• Strong communication skills with stakeholders at various levels.

🏝️ Benefits

• Employer-sponsored health, dental, and vision insurance with low or no premiums.

• Generous paid time off policy.

• Monthly stipend of $100 for mobile or internet expenses.

• Stock options available for all employees.

• Bonus eligibility for all positions excluding Director and above.

• Commission eligibility for Sales roles.

• Parental leave program.

• 401K program.