Manager, Vendor Performance – Governance

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact for designated vendors and key business partners.

• Cultivate and sustain relationships with vendor leadership and operational teams.

• Conduct regular business reviews and governance meetings.

• Oversee vendor performance and promote continuous improvement efforts.

• Address operational issues, service-related concerns, and escalations.

• Set and track KPIs, SLAs, and adherence to contractual obligations.

• Evaluate vendor performance data to pinpoint improvement opportunities.

• Organize monthly, quarterly, and annual performance evaluations.

• Formulate corrective action plans when performance standards are not achieved.

• Ensure vendors comply with quality, operational, customer service, contractual, regulatory, and organizational standards.

• Collaborate with Legal, Finance, Procurement, Compliance, Regulatory Affairs, Technology, Clinical, Provider Operations, and business stakeholders.

• Assist in contract negotiations, renewals, amendments, and terminations.

• Assess invoices and financial performance for cost efficiency and budget adherence.

• Coordinate compliance reviews, audits, operational assessments, remediation strategies, and corrective actions.

• Identify, evaluate, and mitigate risks associated with vendors, including operational, financial, compliance, and reputational risks.

• Supervise business continuity, disaster recovery, privacy, and security protocols.

• Aid in the onboarding of new vendors and services delivered by vendors.

• Organize vendor involvement in strategic initiatives and operational projects.

• Manage vendor-related operational changes and improvements in business processes.

• Create executive dashboards and reports on vendor performance.

• Present vendor performance, risks, and recommendations to senior leadership.

• Maintain documentation for vendor management and governance records.

• Support internal committees and oversight forums.

• Offer insights and recommendations to enhance vendor management practices.

⛳️ Requirements

• Minimum of 5 years of experience in vendor management, healthcare operations, account management, procurement, business operations, or a related field.

• Medicare Advantage vendor management experience is highly preferred.

• Bachelor's degree in Business Administration, Healthcare Administration, Information Systems, Project Management, or a related field.

• Proven experience in managing vendor relationships and performance metrics.

• Strong background in contract management and negotiation support.

• Excellent communication, relationship-building, and stakeholder management skills.

• Strong analytical and problem-solving capabilities.

• Ability to handle multiple priorities in a fast-paced environment.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health insurance and wellness programs.

• Opportunities for professional development and career advancement.

• Flexible working hours and remote work options.

• Employee discounts and benefits.