Fraud Risk Analyst

This is a fully remote position, open to applicants in New York.

📋 Description

• Oversee real-time transaction queues and address incidents; investigate and resolve fraud alerts and reported issues.

• Collaborate with clients to confirm transactional behavior, gather evidence, and determine suitable actions.

• Handle dispute/chargeback intake and support; document findings and actions in accordance with service-level agreements.

• Utilize analytical tools and datasets to identify, monitor, and mitigate emerging fraud threats; escalate trends and suggest rule/process modifications.

• Create and maintain documentation for fraud operations procedures, decision-making guidelines, and playbooks.

• Produce reports analyzing performance, loss factors, and rule effectiveness; synthesize insights for stakeholders.

• Recognize process improvements and collaborate with Technology/Operations to implement enhancements.

• Educate internal teams on fraud patterns, prevention strategies, and best practices.

• Provide backup support for Risk & Payments processes, including ACH, wire, and AML reviews.

• Execute end-to-end processing of ACH returns, including code review, research, and reconciliation of returned items, along with outcome communication.

• Assist collections by monitoring delinquent accounts, engaging in outreach and recovery efforts, documenting arrangements, and escalating accounts.

• Employ AI tools and machine learning models to triage alerts, summarize case evidence, expedite investigations, validate outputs, and refine models.

• Identify repetitive manual tasks and collaborate with internal teams to automate workflows, alerts, and reporting.

• Contribute to departmental and company-wide OKRs.

• Undertake additional duties as assigned.

⛳️ Requirements

• Experience in banking, fintech, or card payment sectors.

• 2+ years of experience in fraud or finance-related roles within an Operations or Fraud department.

• Intermediate to advanced proficiency in Microsoft Excel and Microsoft Office.

• Skilled in Gmail and Google Sheets.

• Experience with fraud platforms, case management systems, and dispute/chargeback processes (VISA/Mastercard) is preferred.

• Comfort in utilizing AI tools in daily operations, including generative AI assistants and ML-based risk scoring.

• Capability to write effective prompts and critically evaluate AI-generated outputs.

• Familiarity with automation and AI tools such as Claude, Devin, and ChatGPT.

• Curiosity and adaptability towards new technologies.

• Strong research, analytical, and problem-solving abilities with a keen attention to detail.

• Excellent oral and written communication skills; ability to convey complex issues clearly to non-technical audiences.

• Highly effective time-management and planning skills; ability to manage queues and deadlines with minimal supervision.

• Ability to cultivate effective working relationships and thrive in a cross-functional, fast-paced environment.

🏝️ Benefits

• 80% Company-Subsidized Medical, Dental, & Vision.

• Flexible PTO + Federal Reserve Bank Holiday Schedule.

• 401(k) with 3% Match.

• ClassPass Credits & Gym Membership Subsidies.

• Sponsored Learning & Development Opportunities.

• Remote-First Culture.

• Ego-free team of high-performers valuing transparency, collaboration, and continuous improvement.