Manager, Valve Technical Services – Development

This is a fully remote position, open to applicants in Utah.

📋 Description

• Act as a senior subject matter expert in control valves, automated valve assemblies, actuators, positioners, instrumentation, diagnostics, repair, calibration, and testing.

• Create and deliver training sessions in classrooms, workshops, and field environments for valve technicians, sales staff, and associates.

• Guide technicians and set up competency standards, training programs, qualification criteria, and ongoing training obligations.

• Provide customer-facing technical instruction on control valve operation, maintenance, diagnostics, reliability, and valve automation.

• Assist in troubleshooting, root-cause analysis, commissioning, startup, and field service for intricate or critical valve applications.

• Aid in planning, layout, equipment selection, workflow design, safety measures, and the startup of valve automation and service facilities in locations including Phoenix, Salt Lake City, and Denver.

• Standardize assembly, calibration, testing, documentation, quality control, and service practices across all company locations.

• Offer technical support for valve automation operations in Midland, Borger, and other current or future service sites.

• Collaborate with operations, sales, engineering, and leadership on technical specifications, service capabilities, staffing needs, equipment, and expansion priorities.

• Review customer specifications, valve data, service histories, diagnostic results, and application conditions to propose solutions.

• Develop work instructions, testing procedures, inspection criteria, training resources, troubleshooting manuals, and service documents.

• Assist in the evaluation, onboarding, and technical assessment of valve technicians and service personnel.

• Represent the company during customer visits, technical presentations, training sessions, plant outages, and field-service operations.

• Provide practical field support as required by business needs.

• Identify opportunities for enhancing service quality, efficiency, safety, reliability, and customer support.

• Undertake other responsibilities and support strategic valve service initiatives as assigned.

⛳️ Requirements

• High school diploma or GED is mandatory; a technical degree, engineering degree, or advanced industry training is preferred.

• Significant progressive experience with control valves, valve automation, valve repair, field service, diagnostics, commissioning, and industrial process applications is required.

• Proven expertise in severe-service and general-service control valves, actuators, digital and pneumatic positioners, accessories, and associated instrumentation.

• Experience in leading field-service activities, technical teams, training programs, or multi-location technical initiatives is highly preferred.

• Capability to diagnose complex valve and automation issues and effectively communicate findings to technicians, customers, sales teams, and leadership.

• Proficiency in reading and interpreting P&IDs, engineering drawings, valve data sheets, customer specifications, diagnostic reports, test documentation, and manufacturer instructions.

• Familiarity with relevant control valve, pressure testing, safety, and quality standards is essential.

• Strong skills in presentation, coaching, mentoring, documentation, and interpersonal communication.

• Ability to work independently in a remote capacity while managing priorities across multiple facilities and business teams.

• Proficient in Microsoft Office and capable of learning company-specific business, service, and documentation systems.

• Valid driver's license and ability to meet customer-site access requirements are mandatory.

• Willingness to travel frequently overnight, typically more than 50% of the time.

• Physical ability to stand, walk, sit, talk, hear, and utilize hand and finger dexterity.

• Competence in reading technical information, inspecting equipment, and using a keyboard.

• Ability to occasionally balance, bend, stoop, kneel, crouch, crawl, climb, or work in confined industrial spaces.

• Capability to occasionally lift, push, or carry items up to 50 pounds, employing assistance or lifting equipment as necessary.

• Ability to wear required personal protective equipment and access industrial customer sites, shops, and field locations.

🏝️ Benefits

• Medical, Dental & Vision Insurance with various plan options.

• Company-paid Life and Disability Insurance.

• 401(k) plan with company matching contributions.

• Health Savings & Flexible Spending Accounts.

• Supplemental coverage options (Accident, Critical Illness, Hospital Indemnity).

• Employee Assistance Program.

• Identity Theft Protection at discounted rates.

• Remote work arrangement available.

• Home-office work environment.

• Opportunities for professional training and development.