Manager, Valve Technical Services – Development

This is a fully remote position, open to applicants in Utah.

📋 Description

• Act as a senior subject matter expert for control valves, automated valve assemblies, actuators, positioners, instrumentation, diagnostics, repair, calibration, and testing.

• Create and provide classroom, shop-based, and field training for valve technicians, sales staff, and team members.

• Mentor technicians while establishing competency standards, training plans, qualification criteria, and ongoing development requirements.

• Deliver customer-facing technical training on control valve operation, maintenance, diagnostics, reliability, and automation.

• Assist in troubleshooting, root-cause analysis, commissioning, startup, and field service for intricate valve applications.

• Help with the planning, layout, equipment selection, workflow design, safety, and startup of valve automation and service facilities.

• Standardize assembly, calibration, testing, documentation, quality control, and service practices across various locations.

• Provide technical support to valve automation operations in Midland, Borger, and other service points.

• Collaborate with operations, sales, engineering, and leadership on technical needs, service capabilities, staffing, equipment, and expansion priorities.

• Analyze customer specifications, valve data, service histories, diagnostic results, and application conditions to propose solutions.

• Develop work instructions, test procedures, inspection criteria, training materials, troubleshooting guides, and service documentation.

• Assist in the evaluation, onboarding, and technical assessment of valve technicians and service personnel.

• Represent the company during customer visits, technical presentations, training sessions, plant outages, and field-service activities.

• Provide hands-on field support as necessary while concentrating on technical development, training, standardization, and facility readiness.

• Identify opportunities to enhance service quality, efficiency, safety, reliability, and customer support.

• Support strategic valve service initiatives and carry out other assigned tasks.

⛳️ Requirements

• High school diploma or GED is required.

• A technical degree, engineering degree, or advanced industry training is preferred.

• Extensive progressive experience with control valves, valve automation, valve repair, field service, diagnostics, commissioning, and industrial process applications.

• Proven expertise with severe-service and general-service control valves, actuators, digital and pneumatic positioners, accessories, and related instrumentation.

• Experience in leading field-service activities, technical teams, training programs, or multi-location technical initiatives is highly preferred.

• Ability to diagnose complex valve and automation issues and communicate findings effectively.

• Competence in reading and interpreting P&IDs, engineering drawings, valve data sheets, customer specifications, diagnostic reports, test documentation, and manufacturer instructions.

• Working knowledge of applicable control valve, pressure testing, safety, and quality standards.

• Excellent presentation, coaching, mentoring, documentation, and interpersonal skills.

• Capability to work independently in a remote role while coordinating priorities across multiple facilities and business teams.

• Proficiency in Microsoft Office and the ability to learn company business, service, and documentation systems.

• A valid driver's license and the ability to meet customer-site access requirements.

• Frequent overnight travel, typically exceeding 50% of the time.

• Ability to access industrial customer sites, shops, and field locations.

• Capacity to wear required personal protective equipment.

• Ability to occasionally lift, push, or carry items weighing up to 50 pounds, with assistance or lifting equipment when appropriate.

🏝️ Benefits

• Medical, Dental & Vision Insurance with multiple plan options.

• Company-paid Life and Disability Insurance.

• 401(k) plan with company matching.

• Health Savings & Flexible Spending Accounts.

• Supplemental coverage options (Accident, Critical Illness, Hospital Indemnity).

• Employee Assistance Program.

• Identity Theft Protection at discounted rates.

• Remote work arrangement.

• Home-office work environment.

• Opportunities for professional training and development.