Manager – U.S. Life Information Systems

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Lead a team of Business Systems Analysts in crafting requirements, user stories, acceptance criteria, workflows, and solution documentation.

• Collaborate with business stakeholders to establish project scope, assess business value, identify risks, enhance processes, and define technology solutions.

• Oversee projects, application advancements, operational initiatives, timelines, dependencies, risks, issues, and communications with stakeholders.

• Work alongside Product Owners, Scrum Masters, QA teams, developers, vendors, and business stakeholders to prepare tasks for execution.

• Facilitate Agile and Scrum methodologies, including backlog refinement, sprint planning, story reviews, delivery planning, and retrospectives.

• Manage application support, issue triage, defect review, enhancement requests, service queries, and stakeholder communications.

• Prioritize production challenges, recurring issues, operational risks, and support requirements until resolution.

• Collaborate on incident management, root cause analysis, testing, release preparedness, operational transitions, and compliance with SDLC/change processes.

• Establish team objectives, expectations, responsibilities, deadlines, and performance evaluation plans.

• Provide leadership, guidance, mentoring, performance management, developmental support, and task assignments.

• Cultivate relationships with business partners, IT leadership, vendors, project teams, and stakeholders.

• Monitor budgets, expenses, standards, governance practices, and initiatives for continuous improvement.

• Uphold standards for business analysis deliverables, project documentation, intake procedures, reporting, delivery governance, and SDLC/change expectations.

• Identify opportunities to enhance intake processes, reporting, documentation, testing coordination, and operational workflows.

⛳️ Requirements

• Preferred: Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field; equivalent experience may be considered.

• Minimum of 7 years of relevant IT experience, encompassing business analysis, application support, SDLC delivery, technology implementation, or production support.

• At least 3 years of experience in leadership, supervisory roles, project management, or delivery management.

• Experience in life insurance, financial services, or another regulated industry is preferred.

• Proficient in working with Agile, Scrum, or hybrid delivery methodologies.

• Experience collaborating with remote teams, vendors, and cross-functional stakeholders.

• Familiarity with tools such as Jira, Confluence, ServiceNow, Azure DevOps, or Microsoft Planner is preferred.

• Bilingual skills in English and Spanish are preferred.

• Strong leadership, coaching, and team development abilities.

• Excellent analytical, problem-solving, and decision-making skills.

• Robust stakeholder management and relationship-building capabilities.

• Effective verbal and written communication skills.

• Capacity to manage multiple priorities in a dynamic environment.

• Proven experience leading cross-functional teams and achieving organizational alignment.

• Strong understanding of SDLC, application delivery, governance, and operational support practices.

🏝️ Benefits

• Competitive compensation package, including base salary and bonuses.

• Comprehensive benefits package featuring medical, dental, vision, 401(k), paid time off, and tuition reimbursement.

• Medical and dental coverage begins on the first of the month following 30 days of service.

• Flexible work environment that promotes work-life balance.

• Opportunities for professional growth and career advancement within a global organization.