Manager, Underwriting

This is a fully remote position, open to applicants in New York.

📋 Description

• Lead, manage, and enhance the underwriting team by providing coaching, mentoring, performance management, training, and establishing clear expectations.

• Supervise merchant underwriting operations and assess risk exposure across various products and processing relationships.

• Set risk parameters and ensure that decisions are in accordance with company policies, Card Brand standards, and risk appetite.

• Act as the escalation point and decision-maker for complex, high-volume, or high-risk accounts.

• Assess financial, credit, processing, fraud, and operational risks.

• Define approval structures, reserves, ACH delays, and other risk mitigation strategies.

• Track portfolio performance, underwriting quality, loss trends, and emerging risks.

• Utilize data and analysis to pinpoint issues and suggest risk-management strategies and process enhancements.

• Ensure compliance with Card Brand, KYC, AML, and company regulations.

• Collaborate with Compliance, Risk, Operations, Sales, and other stakeholders on critical issues.

• Act as a subject-matter expert in underwriting, credit, payments, risk management, and financial analysis.

• Promote ongoing improvement of underwriting policies, procedures, controls, and workflows.

• Manage fraud-risk practices including identification, investigation, escalation, verification, and control measures.

• Utilize internal resources and third-party tools to minimize exposure to fraudulent accounts.

⛳️ Requirements

• Bachelor’s degree or a comparable combination of education and experience.

• Over 10 years of relevant experience in underwriting, credit, risk, payments, banking, or financial services.

• Proven management or leadership experience.

• In-depth knowledge of merchant acquiring, payment processing, credit underwriting, financial statement analysis, fraud risk, and payment-related risk exposure.

• Capability to evaluate financial, credit, operational, fraud, and processing risks while exercising independent judgment.

• Familiarity with risk-mitigation tools, such as reserves, ACH delays, and other approval criteria.

• Understanding of Card Brand requirements, KYC/AML principles, underwriting policies, and relevant risk and compliance standards.

• Strong leadership, communication, coaching, problem-solving, and decision-making abilities.

• Proficient in risk-management systems, underwriting tools, and data analysis.

• Ability to collaborate effectively with Sales, Operations, Risk, Compliance, and other stakeholders.

• Experience in leading fraud-risk identification and mitigation initiatives.

• Excellent management, communication, interpersonal, organizational, and leadership skills.

• Strong written and verbal communication skills.

• High attention to detail.

• Capability to thrive in a fast-paced environment.

• Industry knowledge is essential.

• Experience in banking and credit card issuing is a plus.

• Preferred knowledge in payments, merchant acquiring, credit, banking, or financial services.

🏝️ Benefits

• Bonus programs.

• 401(k) matching.

• HSA and FSA options.

• Financial wellness resources.

• Employee discount programs.

• Comprehensive medical, dental, and vision coverage.

• Mental health support for employees and their dependents through Lyra Health.

• Family planning and women’s health benefits offered through Carrot.

• Gym membership reimbursement.

• Virtual wellness programs, including yoga.

• Three weeks of paid time off (PTO) to start.

• Unlimited PTO after the first year.

• Education expense reimbursement.

• Leadership development programs.

• Support for Certified Payments Professional (CPP) certification.