Manager, Transitional Housing Apartments

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the Transitional Housing–Apartments program.

• Ensure the effective delivery, performance, and quality of services that align with Operation Homefront’s mission, standards, and strategic goals.

• Lead efforts in case management oversight, program compliance, and client engagement.

• Regularly monitor client progress through check-ins, virtual monthly renewal meetings, and virtual unit inspections.

• Coordinate financial counseling services and transition resources.

• Assist clients in transitioning into communities by providing guidance and connecting them to local resources.

• Educate clients about program and property rules and expectations.

• Engage in community outreach activities, committees, coalitions, presentations, task forces, and provider meetings.

• Attend relevant community groups that focus on housing, veteran services, and supportive services.

• Share updates on the program, department, and organization with community partners.

• Document outreach activities, key contacts, and outcomes.

• Review applications, assess program eligibility, conduct applicant intakes, and perform background and reference checks.

• Ensure accurate move-in documentation and maintain confidential client records.

• Collaborate with Integrated Public Relations, Accounting, and Development teams on grant proposals and reporting requirements.

• Maintain complete, accurate, and up-to-date program documentation.

• Provide guidance, mentorship, training, and onboarding support to Housing Case Workers.

• Execute property management responsibilities, including unit setup, maintenance and repairs, virtual property inspections, addressing resident concerns, and ensuring unit upkeep.

• Ensure timely data entry and monitor key performance indicators.

• Support reporting, audits, and program evaluations with accurate and compliant data.

• Coordinate donation requests, accounting documentation, and internal reports.

• Perform additional duties as assigned.

⛳️ Requirements

• Bachelor’s degree in social work or a related field is preferred; a master’s degree is highly desirable.

• 3–5 years of experience in a non-profit organization or working with the military community.

• Familiarity with housing programs and military pay systems is preferred.

• Experience in property management.

• Proficiency in Microsoft Office 365.

• A valid driver’s license.

• Annual Motor Vehicle Report (MVR) is required.

• A criminal background check is mandatory.

• Personal auto coverage of 100/300/100 is required.

• Ability to lift up to 20 pounds.

• Capability to drive a motor vehicle and travel to meetings, training sessions, or other business-related events as required.

• The selected candidate will need to undergo a criminal background check, motor vehicle record check, and education verification.

🏝️ Benefits

• Remote work arrangement.

• Flexibility to work after hours, including weekends and holidays, as needed.