Manager – Total Performance, WC, GL, AUTO, PD

This is a fully remote position, open to applicants in Louisiana.

📋 Description

• Oversee technical and quality activities of team members and colleagues, emphasizing trends and compliance with quality standards.

• Suggest training needs for the office to management for enhancement.

• Strategize and implement actions aimed at improving overall office performance and development.

• Manage the COMPASS program and execute local office file audits.

• Deliver audit findings and outcomes to local, regional, and national management.

• Support Operations managers in the coordination and execution of national quality initiatives at the local level.

• Oversee and coordinate training and improvement activities required to fulfill operational and technical audit criteria.

• Supervise colleague coaching, mentoring, and group training sessions.

• Facilitate training for new colleagues.

• Offer supervisors objective quality measurements for colleagues under the MAPP program.

• Engage in quarterly national TPM review meetings with national TPM and Quality leaders.

• Conduct training sessions during the regional claims school on a quarterly basis.

• Execute additional duties and client projects as assigned.

• Support the organization's quality initiatives.

• Travel as necessary.

• Implement company personnel policies and adhere to staffing standards and training guidelines.

• Conduct interviews, hire staff, and develop performance plans for colleagues.

• Facilitate performance discussions with colleagues.

• Provide support, guidance, leadership, and motivation to encourage peak performance.

⛳️ Requirements

• A Bachelor's degree from an accredited college or university is preferred.

• Professional certifications such as AIC, CPCU, or ARM are preferred.

• A minimum of eight (8) years of relevant experience or an equivalent combination of education and experience is required.

• At least five (5) years of experience in claims management is required.

• A minimum of two (2) years of supervisory experience is required.

• Preferably, two (2) years of service with the company.

• Must maintain technical claims and jurisdictional expertise.

• Possess clear and conceptual thinking capabilities.

• Exhibit excellent judgment, troubleshooting, problem-solving, analytical skills, and discretion.

• Ability to manage work-related stress effectively.

• Capacity to prioritize and handle multiple tasks simultaneously.

• Ability to meet deadlines consistently.

• Proficient in keyboarding and computer skills.

• Travel as necessary.

🏝️ Benefits

• Work-life balance.

• Supportive and caring workplace culture.

• Opportunities for career advancement.

• Training and development resources available.

• Reasonable accommodations provided.

• Equal opportunity employer.

• Drug-free workplace.