Manager, Total Account Management – Area Sales Team

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Cultivate new accounts and foster new customer relationships while enhancing existing connections.

• Drive revenue growth, increase Hilton’s market share, and support annual contracting procedures.

• Act as the primary contact for the designated account roster, ensuring hotels and brand representatives are kept informed.

• Oversee account management and development for accounts segmented by geography.

• Generate, qualify, and convert new business for Mexico hotels from local accounts.

• Formulate a comprehensive account planning strategy to promote growth.

• Negotiate business travel sales contracts with corporate accounts and comprehend local contracting, RFP processes, terminology, and reporting.

• Introduce clients during sales calls, trade shows, conventions, and local events.

• Support hotels with conflict resolution, contract negotiations, business/revenue requirements, and closing sales.

• Represent the Mexico Area Sales Team at FAM trips, domestic trade shows, and industry events.

• Recognize hotel priorities and maintain relationships with hotels.

• Achieve predetermined annual revenue targets for rooms, meetings, and food and beverage.

• Meet booked domestic revenue quotas and established sales competencies.

• Maintain Salesforce/MicroStrategy reports, including call reports, meeting profiles, history, and traces.

• Provide monthly and ad hoc reports, completing projects and deliverables by specified deadlines.

⛳️ Requirements

• Four (4) years of professional experience.

• Three (3) years of direct sales experience in the hospitality or travel sector.

• Proven experience in prospecting and account development.

• Strong negotiation and sales abilities.

• Fluency in Spanish and English (both oral and written).

• Proficient in Microsoft Outlook, Word, PowerPoint, Excel, and Web-Ex.

• Based in or willing to relocate to Chihuahua, MX.

• Willingness to travel up to 20%.

• Experience with Salesforce and MicroStrategy is advantageous.

• Openness to travel to the United States is preferred.

🏝️ Benefits

• Exceptional travel benefits – Enjoy 110 nights of significantly discounted travel, with room rates as low as $40 USD/night at Hilton hotels through the Go Hilton travel program.

• Paid parental leave for eligible Team Members, including partners and adoptive parents.

• Complimentary counseling and support through the Employee Assistance Program (EAP) for eligible Team Members.

• Paid time off (PTO).