Manager, Technical Service – ProCare

This is a fully remote position, open to applicants in Germany, +5 more countries.

📋 Description

• Direct, mentor, and cultivate a team of 11 direct reports, comprising Supervisors and Field Service Engineers across Belgium, the Nordics, and the Netherlands.

• Promote a high-performance culture centered on accountability, collaboration, continuous improvement, and customer satisfaction.

• Drive talent development, succession planning, and workforce management to facilitate sustainable business growth.

• Oversee Field Service performance throughout the region, including resource planning, utilization, service delivery, SLA fulfillment, and cost management.

• Ensure adherence to customer, quality, safety, and regulatory standards while achieving operational excellence.

• Utilize data, analytics, and performance metrics to pinpoint opportunities and spearhead continuous improvement initiatives.

• Guide the progression of the regional service delivery model to accommodate future growth, efficiency, and evolving customer requirements.

• Convert strategic priorities into actionable execution plans and measurable business results.

• Collaborate closely with Sales, Business Unit, Customer Experience, Supply Chain, Quality, HR, and Finance to enhance business performance.

• Foster the growth and profitability of the ProCare service contracts business through effective commercial execution and customer engagement.

• Lead complex customer escalations and establish trusted, long-lasting relationships with customers and key stakeholders.

• Advocate for best practices and contribute to EMEA-wide projects, initiatives, and service transformation programs.

⛳️ Requirements

• Bachelor’s degree in business administration, engineering, or a related field, or equivalent professional experience.

• Over 8 years of experience in Field Service, Service Operations, Technical Services, or a similar environment.

• Demonstrated leadership experience, including managing, coaching, developing, and retaining frontline technical teams.

• Strong leadership and communication skills, with a proven ability to manage priorities, projects, stress, and conflict situations.

• Excellent proficiency in IT tools and reporting systems to track KPIs, analyze performance, and implement action plans.

• Capability to articulate a clear short- and long-term vision by combining strategic thinking with an operational focus.

• Ability to influence and collaborate effectively with senior stakeholders in a complex matrix environment.

• Strong analytical and problem-solving abilities with a data-driven mindset.

• Proficiency in English and the local language.

• Willingness to travel frequently across Northern Europe (up to 30%).

• Preferred: Master’s degree.

• Preferred: Experience in medical devices, healthcare technology, or highly regulated industries.

• Preferred: Background in leading geographically dispersed or multi-country service organizations.

• Preferred: Experience in developing service contract businesses.

• Preferred: Background in project management and continuous process improvement.

• Preferred: Proven success in talent development, succession planning, and building high-performing teams.

🏝️ Benefits

• Flexible remote working model.

• Incentive compensation, including bonuses and/or commissions where applicable.

• Stryker’s comprehensive benefits package.