Manager, Strategy Consultants – Agentic Customer Data Platform

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead and oversee a team of senior Strategy Consultants dedicated to serving Fortune 500 clients.

• Build, nurture, and expand a top-tier team responsible for managing the customer journey from initiation through onboarding, ongoing success, and growth on Hightouch’s agentic CDP.

• Establish clear expectations, create an operational cadence, and uphold a high standard of quality.

• Take ownership of sourcing, interviewing, and hiring for the team; develop a systematic hiring process.

• Manage the portfolio by monitoring status, risks, and subsequent steps for each active engagement.

• Proactively escalate risks and communicate effectively with executives.

• Develop repeatable engagement models, pilot frameworks, demonstration narratives, and enablement materials.

• Maintain in-depth technical knowledge of Hightouch’s platform and keep abreast of product advancements.

• Address complex technical escalations while empowering the team to provide outstanding customer experiences.

• Collaborate with leadership in Sales, Product, and Engineering.

• Incorporate customer and field insights into the product development roadmap.

• Formulate strategies to enhance platform adoption, customer retention, and expansion within large enterprise accounts.

⛳️ Requirements

• 3–5 years of experience in people management, ideally leading technical teams that engage directly with customers.

• Demonstrated success in building and scaling high-performing teams in rapidly growing environments.

• Experience in talent development and establishing career advancement pathways for technical professionals.

• Strong coaching and mentorship skills focused on both technical and interpersonal skill enhancement.

• 8–10 years of experience in client-facing and/or technology-centric roles that merge business insight with technical know-how.

• Comprehensive understanding of enterprise software implementations, APIs, databases, and data integration systems.

• Proven capability to manage intricate technical projects involving multiple stakeholders.

• Experience in cultivating a responsive team within a dynamic, fast-paced environment.

• Exceptional communication and presentation skills with the ability to influence across all organizational levels.

• Strong analytical and problem-solving skills with a data-driven approach to decision-making.

• Experience working with Fortune 500 companies and familiarity with enterprise sales cycles.

• Ability to excel in ambiguous, fast-paced settings while upholding high standards.

• A natural curiosity about data platforms and their potential for driving business outcomes.

• Preferred: experience with data warehouses, ETL/ELT processes, and modern data stack technologies.

• Preferred: background in Customer Data Platforms, marketing technology, or data activation.

• Preferred: experience in B2B SaaS companies, especially in customer success or solutions engineering roles.

• Preferred: history of driving customer expansion and minimizing churn in enterprise accounts.

• Eligibility to work in the United States is verified post-hire through E-Verify.

🏝️ Benefits

• Meaningful equity compensation.

• Remote-first policy.

• Location-independent compensation.