Manager, Strategic Initiatives – Utility Billing

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage relationships with third-party vendors concerning utility billing services.

• Improve operational efficiency and foster innovation through data analytics.

• Work with cross-functional teams to establish strategic policies and advance technological initiatives.

• Provide leadership aimed at optimizing utility billing operations while ensuring a customer-focused service.

• Direct the development, evaluation, and ongoing enhancement of utility billing processes and standards.

• Supervise data analysis related to utility usage, billing trends, and customer feedback.

• Collaborate with customer service and other departments to address billing policies.

• Manage escalated billing concerns and coordinate with the billing team for prompt resolution.

• Oversee resident billing inquiries and engage with clients for resolution when necessary.

• Partner with IT, Finance, Operations, and Legal teams to align billing systems with policy requirements and corporate objectives.

• Ensure that third-party integrations with billing software operate effectively and provide ongoing reporting.

• Lead initiatives to enhance billing accuracy, efficiency, and customer satisfaction, including software implementations, process automation, and policy modifications.

• Supervise team members and fulfill other assigned responsibilities.

⛳️ Requirements

• Bachelor’s degree in Business Administration, Finance, Public Policy, or a related field.

• A minimum of 3–5 years of experience in utility billing, policy development, or financial analysis.

• Strong comprehension of utility billing operations, regulatory frameworks, and data analysis techniques.

• Exceptional communication, leadership, and project management abilities.

• Proficient in billing systems, data analytics software, and the Microsoft Office Suite.

• Capable of working independently, prioritizing multiple tasks, and excelling in a dynamic environment.

• Strong analytical thinking and problem-solving skills.

• Competence in leadership and team development.

• Demonstrated success in strategic planning and execution.

• Knowledge of regulatory and compliance requirements.

• Keen attention to detail.

• Must possess documentation authorizing legal work in the United States of America.

🏝️ Benefits

• 5% bonus.

• Fully remote work environment.

• Self-directed hours.

• No travel required.

• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.