Manager, Solutions Consulting

This is a fully remote position, open to applicants in Florida, +3 more states.

📋 Description

• Oversee the development and advancement of Solutions Consulting teams.

• Manage teams that provide services aimed at enhancing time to value for new customers.

• Prioritize product adoption, customer satisfaction, and alignment with business objectives.

• Mentor account teams on opportunity qualification, Proof of Value presentations, RFP responses, and business justification in a presales context.

• Offer internal and external thought leadership on observability and business transformation.

• Address and resolve account issues by leveraging Technical Support, Sales, Engineering, and additional resources.

• Continuously update and expand knowledge of New Relic-supported technologies and their business applications.

• Collaborate closely with sales leaders and teams to engage both prospective and existing customer stakeholders.

• Develop and enhance the regional Solutions Consulting organization.

• Propel revenue growth among new-logo customers.

• Work in tandem with Account Executives and Technical Success Managers to optimize customer value.

⛳️ Requirements

• Over 10 years of direct customer-facing experience in Solution Consulting or Sales Engineering.

• A proven history of driving customer ARR growth, ideally focused on new logo or acquisition efforts.

• Experience in building and managing Solutions Consultants, Technical Account Managers, Technical shared services, Technical Customer Success, and/or Professional Services teams.

• Technical expertise and experience in SaaS environments.

• Ability to communicate effectively with technical customers in their terminology.

• Capability to design and implement sales strategies and support delivery models that align with customer segments and growth forecasts.

• Proven track record of developing and mentoring talent while building and inspiring teams.

• Strong collaboration skills for cross-functional initiatives.

• Possess empathy, humility, and strong listening skills.

• Significant relevant work experience, preferably within a SaaS software provider or professional IT services organization.

• Comprehensive understanding of value drivers in recurring revenue business models.

• Quick learner with the ability to adapt in a high-growth, dynamic environment.

• Bachelor’s Degree or equivalent qualification.

• Visa sponsorship is not available.

• Completion of employment eligibility verification is required.

• A criminal background check is mandatory.

• May be required to pass an export compliance assessment.

• 2+ years of direct management experience is preferred, but not mandatory.

🏝️ Benefits

• Healthcare coverage.

• Dental insurance.

• Vision insurance.

• Parental leave and planning assistance.

• Mental health benefits.

• 401(k) plan with matching contributions.

• Flexible time-off policy.

• 11 paid holidays.

• Volunteer time off.

• Additional competitive benefits.

• Flexible workforce model offering fully office-based, fully remote, or hybrid work options.