Client Solutions Consultant

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with KLD's sales teams to bridge credibility gaps throughout the sales process.

• Demonstrate products and platform capabilities via demos, proofs of concept, and technical Q&A sessions.

• Act as a technical sales representative for KLD's product portfolio, engaging directly with clients and the market.

• Represent KLD at industry events, conferences, and client meetings, serving as a technical voice.

• Assist in strategic account planning meetings and initiate early-stage roadmap discussions.

• Function as a subject matter expert for the enablement of new products.

• Manage field readiness by providing product enablement, talk tracks, objection handling, competitive positioning, and demo fluency.

• Collaborate with Product Marketing to ensure messaging alignment and relay feedback from live client interactions.

• Coordinate with Product on internal roadmap communications.

• Convey field feedback to Product, acting as the voice of the customer.

• Maintain bi-weekly alignment with Product regarding roadmap and product feedback.

• Report through the Client Solutions leadership structure.

• Identify when specialized domain, regulatory, or industry expertise is required beyond the role's scope.

⛳️ Requirements

• A minimum of 5 years of client-facing presentation, demo, or technical sales experience, ideally in a technical industry.

• Proven experience conducting product demos, POCs, or technical proof points as part of a sales process.

• Excellent public speaking and live-demo delivery skills, with the ability to respond to technical Q&A and handle objections in real time.

• Capability to translate technical/product features into business value for non-technical stakeholders (GCs, litigation support, procurement).

• Hands-on familiarity with AI tools in daily operations.

• Knowledge of legal tech or a quick ability to learn legal tech concepts and workflows.

• Willingness to travel as required.

• Bachelor's degree or equivalent practical experience.

• Proficient in Microsoft Office, Teams, and AI productivity tools.

• Experience with CRM and sales enablement platforms, such as Salesforce.

• Comfortable creating and delivering polished presentations for clients.

• Must be eligible to work in the required country/region without current or future visa sponsorship.

• Preferred: Over 3 years of experience in the legal industry, particularly in eDiscovery or a related field.

• Preferred: Familiarity with litigation, investigations, or regulatory workflows.

• Preferred: Experience in developing or delivering sales enablement content, including talk tracks, battlecards, and competitive positioning.

• Preferred: Background in legal education or as a paralegal.

• Preferred: CEDS or similar industry certification.

🏝️ Benefits

• The role includes a willingness to travel; specific benefits or compensation extras are not detailed.