Manager, SMB Sales Engineering

This is a fully remote position, open to applicants in Alabama, +24 more states.

📋 Description

• Lead, mentor, and enhance the capabilities of a team of SMB Sales Engineers.

• Set performance goals, development strategies, coaching sessions, evaluations, and technical assessments.

• Oversee workload management, sales-support coverage, and priorities among Field Sales, Call Center, and Business Customer Care.

• Recruit and onboard new Sales Engineering associates.

• Engage in customer opportunities, conduct technical presentations, and handle escalated sales-support requests.

• Supervise technical sales support, customer discovery processes, solution design, technical consultations, and product demonstrations.

• Lead discovery calls and presentations directed at business owners and operators.

• Assist with complex or escalated SMB opportunities.

• Develop and provide technical training and resources for sales enablement.

• Create repeatable solutions tailored for common SMB customer segments.

• Support product launches and prepare customer-facing teams to effectively present new services.

• Create feedback mechanisms among Sales, Customer Care, Sales Engineering, Product, and Operations.

• Offer technical leadership across the SMB product portfolio.

• Identify gaps in products, processes, and support that impact the SMB customer experience.

• Collaborate with Product, Operations, Engineering, Customer Care, and Project Management to enhance solution delivery and customer satisfaction.

• Set and monitor performance metrics for Sales Engineering engagement, response times, sales influence, service attachment, associate readiness, and customer outcomes.

• Track workload, engagement volume, and support trends within the three-member Sales Engineering team.

• Utilize sales and operational data to pinpoint opportunities for product adoption, revenue growth, and efficiency improvements.

• Develop standardized technical support workflows.

• Ensure thorough documentation of customer interactions, solution proposals, and team activities.

• Report on team performance, channel requirements, product feedback, and growth prospects to leadership.

• Assist in annual planning, budgeting, goal setting, and resource distribution for the SMB Sales Engineering team.

⛳️ Requirements

• A minimum of five years of experience in telecommunications, broadband, networking, information technology, technical sales, or Sales Engineering.

• At least two years of experience in a leadership, supervisory, team lead, or associate development role.

• Proven experience in supporting small to medium-sized businesses or high-volume sales channels.

• Strong knowledge of DOCSIS, fiber, PON, FTTx, and 5G/LTE connectivity.

• Proficient understanding of LAN/WAN, Wi-Fi, VLANs, VPNs, SD-WAN, DHCP, DNS, IP addressing, cybersecurity, and cellular failover.

• Familiarity with managed routers, managed firewalls, switching, wireless networking, endpoint security, hosted voice, unified communications, SIP, IPTV, and business continuity solutions.

• Capability to lead technical discovery, solution design, product demonstrations, and customer presentations.

• Experience in developing and delivering technical training and sales enablement materials.

• Ability to simplify complex technical concepts into clear business outcomes.

• Strong coaching, communication, presentation, and relationship-building abilities.

• Capacity to lead across organizational boundaries and influence teams without direct authority.

• Excellent organizational and analytical skills, with the ability to manage competing priorities.

• Bachelor’s or associate degree in Engineering, Computer Science, Information Technology, Telecommunications, Business, or a related field—or equivalent professional experience.

• Relevant certifications such as CompTIA Network+, Cisco CCNA, Meraki certifications, MEF, or comparable credentials are preferred.

• Proficiency in Microsoft 365, including Excel, Visio, PowerPoint, and Teams.

• Experience with CRM, case management, reporting, and sales support platforms is preferred.

• Willingness to travel as required for team meetings, training sessions, customer engagements, and company events.

• Successful completion of background checks, drug screenings, and reference checks is required prior to hiring.

🏝️ Benefits

• Medical, dental, and vision plans – coverage begins on your first day!

• Life insurance options available for self, spouse, and children.

• Paid time off, including vacation, holidays, and personal/sick days.

• 401(k) plan with a 100% company match starting from day one of employment (up to 5% of eligible compensation).

• Group legal plan that includes Identity Theft Protection.

• Tuition reimbursement available (up to $5,250 in the first year).

• Annual community support initiatives for various organizations across the U.S.

• Recognition and awards programs for associates.

• Opportunities for advancement within the company.

• A collaborative and supportive work environment.

• FREE Cable One services provided for associates residing in serviceable areas.