Manager, Service Sales

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Develop and implement service sales strategies to enhance profitability for the NA MACS Services organization.

• Lead an efficient team to meet service sales objectives across designated territories.

• Collaborate with leaders in Field Service, Technical Support, Customer Training, Service Operations, Service Marketing, and Product Management.

• Design and evaluate organizational, key-account, and territory-specific service sales strategies.

• Formulate territory-specific account plans that outline service value drivers, goals, and tactics.

• Discover, develop, and price innovative service offerings.

• Recognize service sales opportunities arising from service visits, support cases, and training sessions.

• Establish team and individual performance goals and monitor progress through sales management evaluations.

• Mentor and develop direct reports through call evaluations, constructive feedback, and guidance.

• Conduct annual performance assessments.

• Enhance service sales processes and utilize data-driven insights to convey opportunities, activities, outcomes, trends, and forecasts.

• Act as the primary escalation point for service sales challenges and critical decisions.

• Engage in recruiting, applicant screening, talent selection, onboarding, and job-specific training.

• Keep service sales databases, CRM systems, records, and transactions accurate and up to date.

• Carry out additional responsibilities as assigned.

⛳️ Requirements

• Bachelor's degree in business, marketing, or a related field.

• At least 5 years of experience in a remote sales position focused on service sales.

• A minimum of 3 years supervising a team directly.

• Willingness to travel to company and customer locations up to 25% of the time.

• Proficient in using a computer-based management system or database while executing remote sales tasks.

• Strong attention to detail while efficiently managing multiple tasks in a fast-paced environment.

• Capable of performing physical activities such as walking, standing, climbing, balancing, stooping, kneeling, crouching, and occasionally lifting or moving up to 10 pounds.

• Work from a home office environment that is temperature controlled.

• Experience in the biotechnology, medical instrumentation, or scientific instrumentation industries is preferred.

🏝️ Benefits

• Incentives based on performance.

• Health insurance coverage.

• Vision insurance coverage.

• Dental insurance coverage.

• 401(k) retirement plan.

• Bonuses, commissions, or car allowances may be offered for eligible positions.

• Reasonable accommodations for candidates and employees.