Manager, Scheduling Originations Title – Close

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Lead and oversee the Scheduling department to meet production, quality, and service-level targets.

• Develop and uphold operational procedures for both internal teams and external vendors.

• Monitor workflow volumes and manage resource allocation effectively.

• Identify and execute process enhancements.

• Review operational metrics and deliver performance reports along with recommendations to senior leadership.

• Recruit, coach, mentor, and cultivate team members.

• Conduct performance evaluations and set goals along with productivity standards.

• Manage staffing levels, schedules, time-off requests, and coverage planning.

• Act as an escalation point for client, vendor, and internal operational issues.

• Collaborate with internal departments to address concerns and fulfill client expectations.

• Participate in client audits and assist with compliance reviews.

• Serve as a subject matter expert regarding scheduling processes and workflows.

• Collaborate on system upgrades, process automation, testing, and user acceptance activities.

• Engage in client meetings and operational review discussions.

• Build and maintain relationships with stakeholders, vendors, and business partners.

• Approve payroll, timekeeping, and departmental administrative tasks.

• Ensure adherence to company policies, client requirements, regulatory guidelines, and operational procedures.

• Perform additional responsibilities and special projects as assigned.

⛳️ Requirements

• High school diploma or equivalent is required.

• A Bachelor's degree is preferred.

• Prior management experience in title, closing, mortgage, lending, financial services, or similar operational environments.

• Proven ability to lead teams, manage performance, and achieve operational objectives.

• Strong analytical, problem-solving, and decision-making skills.

• Excellent communication, interpersonal, and customer service capabilities.

• Experience in managing multiple priorities within a fast-paced environment.

• Strong organizational skills and meticulous attention to detail.

• Proficient in Microsoft Office applications and operational reporting.

• Ability to work independently and exercise sound judgment.

• Willingness to travel as business requirements dictate.

• Applicants must currently be authorized to work in the United States on a full-time basis.

• Must not require sponsorship for employment visa status now or in the future.

🏝️ Benefits

• Health insurance.

• Vision insurance.

• Dental insurance.

• Life insurance.

• 401(k) plans.

• Employee Stock Purchase Plan.

• Paid vacation time.

• Paid sick time.