Manager, RxCompass Business Integration

This is a fully remote position, open to applicants in Texas.

📋 Description

• Lead the effective implementation, integration, and ongoing coordination of RxCompass programs.

• Provide direct leadership and management of the RxCompass Business Integration team.

• Set priorities, workflows, performance expectations, and accountability measures.

• Coach, develop, and support team members in their professional growth.

• Manage the distribution of workload and coverage for client implementations and integration initiatives.

• Oversee implementation and integration processes for both new and existing RxCompass clients.

• Establish and monitor project plans, deliverables, dependencies, and timelines.

• Facilitate client onboarding and integration into relevant RxCompass programs.

• Supervise program-related testing and readiness activities.

• Identify risks and barriers to implementation and drive their resolution.

• Ensure a smooth transition and handoff from implementation to post-go-live support and ongoing operations.

• Maintain visibility into the status of implementations, milestones, risks, dependencies, and outstanding action items.

• Provide leadership visibility into implementation progress, risks, and issues that need escalation.

• Promote accountability among internal and external stakeholders.

• Collaborate with Client Experience, Operations, Analytics, vendors, clients, and other stakeholders.

• Coordinate cross-functional activities while clarifying ownership and expectations.

• Participate in significant client and internal implementation and integration meetings.

• Act as an escalation point for implementation issues, discrepancies, and workflow concerns.

• Oversee the tracking and reporting of implementation and program status.

• Monitor performance indicators, issues, and the progress of implementations.

• Identify trends and areas needing additional focus or intervention.

• Develop and maintain standardized Business Integration processes, workflows, documentation, and tracking mechanisms.

• Seek opportunities to enhance implementation efficiency, consistency, and scalability.

• Support continuous improvement as RxCompass programs and client requirements evolve.

• Complete necessary HIPAA training and adhere to obligations related to Protected Health Information.

• Report any discovered HIPAA violations to the Compliance Department.

• Directly manage the RxCompass Business Integration team and may oversee additional Business Integration roles.

⛳️ Requirements

• 3-5 years of experience in people leadership, coaching, and team development.

• Proven capabilities in project and implementation management.

• Strong organizational, prioritization, and follow-through skills.

• Excellent written and verbal communication capabilities.

• Strong problem-solving, analytical, and decision-making skills.

• Ability to manage multiple client implementations and competing priorities.

• Strong cross-functional leadership and stakeholder management abilities.

• Capability to identify risks, dependencies, barriers, and facilitate their resolution.

• Ability to create structure and accountability in a fast-paced, dynamic environment.

• High attention to detail, ownership, and a sense of urgency.

• Prior leadership or supervisory experience is required.

• Demonstrated experience managing complex implementations, projects, or cross-functional initiatives.

• Experience coordinating efforts among multiple internal and external stakeholders.

• Familiarity with project tracking, reporting, testing, and process improvement.

• Bachelor’s degree in business, Healthcare Administration, Pharmacy, or a related field is preferred.

• 5+ years of progressive experience in pharmacy benefits management, healthcare operations, client implementation, project management, business integration, or a related field is preferred.

• Experience in PBM, specialty pharmacy, or related healthcare fields is preferred.

• Availability during core work hours of 8:00 AM to 5:00 PM CT, with adjustments made for meetings across all time zones.

• Willingness to work extended hours, weekends, and holidays as required by industry demands.

🏝️ Benefits

• Medical, Dental, and Vision insurance.

• Disability and Life insurance.

• Employee Assistance Program.

• Options for remote work.

• Generous Paid-Time Off.

• Annual Reviews and Development Plans.

• Retirement Plan with company match, fully vested immediately.

• Some flexibility in working hours.

• Full-time, salary/exempt position.

• Ability to work extended hours, weekends, and holidays as required by industry demands.

• Travel of up to 20% may be necessary based on client and business needs.