Manager, Revenue Operations – ROPS

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Oversee operational aspects of contracted payor escalations, which include settlements, legal escalations, and support for contract negotiations.

• Formulate strategies to effectively drive escalations toward resolution.

• Manage significant escalations and projects involving ROPS, Legal, Contracting partners, and external insurance entities.

• Address intricate and substantial claim payment issues through legal and contracting channels.

• Collaborate to mitigate recurring payment challenges.

• Customize communications for diverse audiences.

• Strategize and present compelling recommendations to senior leadership.

• Establish team objectives, inspire the team, and ensure deliverables meet established standards.

• Oversee projects with various participants and stakeholders.

• Balance competing priorities while meeting deadlines.

• Develop and execute solutions to navigate obstacles.

• Build high-performing teams and nurture leadership potential.

• Cultivate professional networks and leverage coaching and feedback.

• Motivate teams to align with leadership vision and drive change.

• Generate strategic insights and convert complex information into actionable opportunities.

• Identify and engage stakeholders to promote collaboration.

• Perform additional duties as assigned.

⛳️ Requirements

• High School Diploma or equivalent – Required.

• Bachelor’s Degree in a related field – Preferred.

• Intermediate proficiency in all Microsoft Office applications, particularly Excel – Required.

• Strong understanding of the healthcare revenue cycle – Required.

• Knowledge of healthcare revenue cycle collections – Preferred.

• Capability to manage large projects with multiple participants and stakeholders.

• Ability to prioritize competing demands and meet deadlines.

• Skill in preparing and delivering effective communications tailored to the audience.

• Strategic problem-solving and solution implementation capabilities.

• Proficiency in building high-performing teams and developing leaders.

• Ability to generate meaningful insights and translate strategies into actionable opportunities.

• Competence in delivering persuasive recommendations to senior audiences.

🏝️ Benefits

• Medical, dental, and vision coverage.

• 401(k) match.

• Paid time off.

• PTO cash out.

• Family resources.

• EAP counseling sessions.

• Headspace access.

• Backup child and elder care.

• Maternity/paternity leave.

• Professional development programs.

• On-demand virtual leadership and development courses through StarLearning.

• Competitive total rewards package.