Manager, Retail Inventory Operations

This is a fully remote position, open to applicants in Canada, +1 more country.

📋 Description

• Design, document, and manage all in-store logistics processes, encompassing receiving, unpacking, sorting, processing returns, transferring between stores, and handling outbound shipments.

• Implement and track strategies aimed at maximizing on-floor inventory levels and product accessibility through the use of RFID tools.

• Establish training and compliance benchmarks to ensure physical inventory accuracy across sales floors, back-of-house areas, and staging zones.

• Collaborate with Transportation and Supply Chain teams regarding delivery schedules, receiving windows, and the performance of carriers.

• Direct omni-channel capability management for Buy Online Pick Up In Store (BOPIS), Ship From Store, and new fulfillment offerings.

• Develop approaches to minimize operational and administrative shrink with the Loss Prevention and Finance teams.

• Design and implement internal inventory audit programs.

• Oversee the in-store technology roadmap in partnership with Digital and Technology teams.

• Manage lifecycle processes, procurement, replacement, and deployment of in-store hardware, which includes POS systems, handheld scanners, mobile devices, and networking equipment.

• Advocate for the needs of store associates and consumers in system design and technology decisions.

• Lead, mentor, and develop a team of two Inventory and Technology Operations Specialists.

• Collaborate with Retail Training on the creation of training materials and change management for process and technology implementations.

• Build relationships across Retail Operations, IT, Finance, and Supply Chain to synchronize inventory and technology objectives.

⛳️ Requirements

• Minimum of 5 years of experience in workforce management, retail operations analytics, labor planning, or similar analytical roles.

• Proficient in advanced Microsoft Excel.

• Proficient in advanced PowerPoint.

• Experience in data modeling.

• Strong analytical capabilities.

• Financial acumen.

• Familiarity with retail stores and service models.

• Ability to present effectively to executive leadership.

• Capacity to manage multiple projects at once.

• Ability to influence cross-functional teams and partners to propel projects forward and achieve objectives.

• Strong collaboration abilities and experience working with diverse cross-functional partners, including field teams, Finance, IT, and Product teams.

• Working knowledge of retail processes and service models.

• Experience in leading direct reports or project teams.

• Ability to coach, prioritize tasks, and drive execution through others.

🏝️ Benefits

• 401K matching: $1.25 for every $1.00 you contribute, up to the first 6% of your pay that you save.

• Five hours of paid volunteer time monthly with nonprofit organizations.

• A product discount of 50% off regular-price merchandise.

• Comprehensive medical care coverage.

• Paid time off.

• Health improvement support.

• Retirement planning assistance.