Manager, Reporting & Escalation

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee the reporting, analytics, and escalation management processes for reconciliation activities within the Central Reconciliation Unit (CRU).

• Monitor, escalate, and manage aging, unmatched discrepancies, SLA compliance, and control deficiencies throughout Group Operations, Finance, and international operations divisions.

• Deliver actionable insights to senior leadership via structured dashboards, Management Information Systems (MIS), and governance documentation.

• Generate timely and precise dashboards and presentation materials for FROC, ORRC, and OGRM meetings.

• Ensure visibility and track resolution of aging and unmatched items across various reconciliation categories.

• Uphold escalation matrix requirements, including T+X rules, accountable owners, and timelines for actions.

• Monitor and report on monthly SLA compliance regarding reconciliation completion and discrepancy resolution.

• Identify and highlight recurring reasons for discrepancies and gaps in reconciliation processes or systems.

• Ensure data consistency across source systems such as TLM and Flex, as well as reporting platforms.

• Establish automated follow-up processes.

⛳️ Requirements

• In-depth knowledge of reconciliation processes related to Nostro, Internal accounts, Sundry GLs, VAT Processes, and Regulatory Reconciliation requirements.

• Comprehensive understanding of reconciliation systems architecture, including workflow design, logic configuration, and data feed dependencies.

• Familiarity with financial controls, GL accounting principles, provisioning and write-off policies, and external audit requirements.

• Knowledge of reconciliation policies, SLA governance, and reporting standards.

• Familiarity with audit responses, RAR processes, and governance bodies such as FROC and ORRC.

• Strong analytical and diagnostic capabilities.

• Proficient in stakeholder engagement and influencing across Operations, Finance, Audit, and Technology sectors.

• Experience with reconciliation platforms such as TLM and data governance tools.

• Ability to analyze trends, clarify variances, and connect reconciliation efforts to broader control themes.

• Governance mindset focused on accuracy.

• Excellent skills in Excel, dashboard creation, and communication.

• Bachelor's or Master's degree in Business, Finance, or Analytics; MBA is preferred.

• Over 10 years of experience in banking operations, governance, or reporting roles, preferably with experience in reconciliation or risk reporting.

🏝️ Benefits

• Comprehensive health and wellness programs.

• Opportunities for professional development and career advancement.

• Competitive salary and performance-based bonuses.

• Flexible work arrangements.