Manager, Renewals

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead and cultivate a team of Renewal Managers through effective coaching, commercial insights, and clear guidance.

• Take ownership of renewal performance across the portfolio, focusing on Gross Revenue Retention, renewal rates, churn, contraction, and timely renewal execution.

• Develop and sustain consistent renewal forecasts that encompass timing, risks, anticipated outcomes, and necessary interventions.

• Navigate complex customer negotiations that include pricing, contract terms, multi-year agreements, competitive pressures, and procurement processes.

• Ensure proactive renewal engagement while effectively utilizing customer context, risk indicators, value realization, and relationship insights.

• Collaborate with Customer Success to define responsibilities between customer outcomes and commercial renewal execution.

• Work alongside Sales and Account Management to identify expansion opportunities during renewal cycles.

• Partner with Revenue Operations to enhance forecasting, CRM workflows, dashboards, automation, reporting, and operational discipline.

• Create scalable renewal processes for high-touch, mid-touch, digital, and automated customer segments.

• Develop renewal playbooks, timelines, escalation paths, handoffs, and operational rhythms.

• Establish and oversee key performance indicators including GRR, logo retention, forecast accuracy, renewal timing, cycle time, multi-year adoption, team productivity, and overall portfolio health.

• Recruit, onboard, develop, and retain commercial talent as the Renewals function grows.

⛳️ Requirements

• Over 7 years of experience in SaaS, enterprise software, Customer Success, Account Management, Renewals, Sales, or a related commercial customer-facing field.

• More than 3 years of leadership experience, demonstrating a proven ability to coach and nurture high-performing customer-facing or commercial teams.

• Experience in managing a significant recurring revenue portfolio and achieving retention or renewal objectives.

• Strong comprehension of SaaS business metrics such as ARR, Gross Revenue Retention, Net Revenue Retention, churn, contraction, renewal rates, and expansion.

• Proven experience in constructing and managing renewal forecasts with a high level of operational rigor and predictability.

• Sound commercial judgment and experience in navigating pricing, negotiation, procurement, contracting, and addressing customer objections.

• Capability to coach teams through intricate commercial scenarios while balancing customer relationships, revenue protection, and long-term business value.

• Experience collaborating closely with Customer Success and Sales teams to synchronize customer strategy and commercial results.

• Strong analytical abilities and the capacity to leverage data to identify trends, diagnose performance issues, and determine necessary interventions.

• A history of enhancing workflows, standardization, automation, or systems to boost organizational efficiency and capacity.

• Strong cross-functional leadership capabilities and the ability to influence Revenue Operations, Sales, Customer Success, Finance, Legal, and executive stakeholders.

• Exceptional communication skills, with the ability to manage detailed commercial discussions and engage in senior executive conversations.

• Applicants must have authorization to work for any employer in the U.S.; no employment visa sponsorship is available.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health insurance plans.

• Opportunities for professional development and growth.

• Flexible work arrangements.

• A supportive and collaborative team environment.