Manager, Renewal Platform Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Expand the team, enhance operational efficiency, and implement industry best practices.

• Create and execute data-driven strategies that align with CDK’s business objectives, covering resource allocation, communication strategies, performance monitoring, coaching and development, change management, standards, processes, and best practices.

• Maximize team efficiency and resource distribution to adapt to changing business demands.

• Ensure that Regional Senior Platform Specialists provide coaching and development support to designated regional teams.

• Establish structured coaching and development initiatives for ongoing professional advancement and skill enhancement.

• Define utilization metrics, team alignment, and resource management in coordination with the Platform Specialist Operations team.

• Set up feedback systems for evaluating the performance of the Platform Specialist roles.

• Collaborate with Product Marketing and Operations to define and implement training and certification programs.

• Manage the development and execution of performance plans, ensuring proper documentation is maintained.

• Guarantee compliance with sales standards and procedures.

• Evaluate individual and team performance, making resource adjustments as needed.

• Facilitate individual and team goal-setting that aligns with CDK’s business objectives and strategies.

• Utilize data and analytics to guide strategic choices, identify trends, and promote continuous improvement.

• Adhere to CDK Global policies and procedures.

• Complete all mandatory compliance tasks and acknowledgments.

• Meet or surpass performance benchmarks.

• Recruit and train new team members.

• Organize workflows and clarify responsibilities and delegated tasks.

• Establish performance targets, oversee productivity, and offer feedback and coaching.

• Ensure compliance with legal and company policies and procedures, including taking disciplinary action when needed.

• Exemplify company values and leadership expectations.

⛳️ Requirements

• Bachelor’s degree or equivalent professional experience.

• Proven experience in leading and developing teams, with strong coaching and mentoring skills.

• Demonstrated history of high employee engagement.

• Proven success in analyzing data and trends to guide strategic decisions.

• A minimum of 4 years of experience as a Manager in pre-sales roles OR a proven leadership track record in a position showcasing knowledge of the sales process and the role of a pre-sales solution team.

• Willingness to travel up to 35%, including overnight trips.

• Background in SaaS enterprise solutions.

• Strong sales acumen with a successful history in sales or pre-sales roles.

• In-depth knowledge of sales processes, strategies, and methodologies.

• Automotive industry experience is preferred but not mandatory.

• Must have legal authorization to work in the United States without the need for current or future employment-based visa sponsorship.

• Ability to satisfactorily perform essential job functions, with reasonable accommodations where applicable.

🏝️ Benefits

• Annual performance bonus.

• Medical benefits.

• Dental benefits.

• Vision benefits.

• Paid Time Off (PTO).

• 401K Matching Program.

• Tuition Reimbursement.

• Reasonable accommodations for employees with disabilities.