Manager, Referral Program

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the daily operations of the referral management department.

• Ensure consistent referral policies, workflows, quality standards, service levels, and operational efficiency.

• Manage work queues, which includes routing, optimizing workflows, troubleshooting, maintenance, referral routing, and system configuration.

• Utilize build knowledge to support referral workflows, validate system requirements, identify improvements in workflows, and evaluate the impact of system changes.

• Recruit, guide, train, coach, evaluate, and develop the referral management team.

• Oversee performance feedback, corrective measures, attendance, and timekeeping.

• Enhance employee engagement through meetings, huddles, communication, and engagement initiatives.

• Monitor productivity, quality, and operational trends and implement strategies for improvement.

• Create, analyze, and distribute operational reports while monitoring KPIs.

• Collaborate with clinical staff and stakeholders to address referral, authorization, scheduling, and operational challenges.

• Support organizational objectives, implement change initiatives, and ensure outstanding service delivery for patients and providers.

⛳️ Requirements

• High School Diploma/GED - Required.

• Bachelor's Degree - Preferred.

• Minimum of 2 years of management or supervisory experience in a healthcare environment - Required.

• At least 2 years of experience in medical referrals or related medical patient support functions within a healthcare setting - Required.

• Clinical knowledge.

• Proficiency in referral systems and workflows.

• Travel requirements: Never or Rarely.

🏝️ Benefits

• Comprehensive benefit offerings for eligible employees.

• Opportunities for professional development.

• Initiatives aimed at employee engagement.