Manager, Quality – Commercial Site Onboarding

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and direct the comprehensive onboarding process for commercial sites.

• Collaborate with account managers, case managers, operations, and logistics teams.

• Cultivate and sustain an understanding of client expectations throughout the onboarding phase.

• Perform site evaluations and audits to ensure compliance with quality standards and industry regulations.

• Establish onboarding timelines, objectives, and milestones in conjunction with commercial teams.

• Track progress and address any challenges or delays that arise.

• Provide direction and training to new commercial partners on systems, tools, and best practices.

• Gather and analyze feedback from stakeholders and clients to enhance the onboarding experience.

• Create and maintain onboarding documentation, policies, procedures, and resources.

• Act as the primary point of contact for clients during the onboarding process.

• Work alongside the quality assurance team to ensure deliverables align with company quality standards.

⛳️ Requirements

• Bachelor’s degree in Business Administration, Project Management, Healthcare, or a related field (or equivalent professional experience).

• At least 3-5 years of experience in onboarding, project management, or quality assurance.

• Demonstrated experience in managing complex projects involving multiple stakeholders.

• Strong understanding of quality management principles and practices.

• Exceptional communication and interpersonal skills, with the ability to forge strong relationships with internal teams and external clients.

• Highly organized with outstanding attention to detail and problem-solving abilities.

• Capability to work independently, prioritize responsibilities, and meet deadlines in a dynamic environment.

• Familiarity with project management software, CRM tools, and Microsoft Office Suite is advantageous.

• Experience in commercial site operations, healthcare administration, FACT, or related industries is beneficial.

• Candidates must be residents of the West Coast.

• Willingness to travel up to 25-50% to assigned Authorized Treatment Centers is required.

🏝️ Benefits

• Pre-IPO equity.

• Annual bonus.

• Competitive medical, dental, and vision benefits.

• Paid time off (PTO).

• 401(k) plan.

• Life and accidental death and disability insurance coverage.

• Parental leave benefits.

• Subsidized daily lunches and snacks at on-site locations.