Manager, Provider Global Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish the tone and vision for the division in line with Sharecare’s core principles.

• Collaborate within a team of functional managers to swiftly, efficiently, and profitably reach goals and objectives.

• Train and communicate with global leadership and entry-level personnel, emphasizing results and individual growth.

• Provide essential updates to both internal and external stakeholders.

• Gather and evaluate documentation necessary for transitioning regional operations activities to global operations within set deadlines.

• Assess global performance against objectives defined by the Vice President of Global Operations.

• Review, analyze, comprehend, and enhance weekly, monthly, and quarterly production performance.

• Drive improvements in revenue, expenses, profits, and margins.

• Identify opportunities to promote Sharecare’s transition plan and achieve designated transition milestones and targets.

• Cultivate and enhance global partnerships.

• Support the development of global partner management.

• Collaborate with Operations and Client Success Managers to onboard new clients and transition existing clients to global production.

• Address inquiries and suggestions regarding global processes and noted variations to ensure standardized work and services.

• Report any unethical, fraudulent, or unlawful behavior or activities.

⛳️ Requirements

• Master’s degree is highly preferred.

• A minimum of 7-10 years of proven success in a managerial or director-level position.

• Highly team-oriented.

• Strong proficiency in Microsoft products is required, including Outlook, Word, and Excel.

• Capable of thriving in a fast-paced, multi-tasking environment while prioritizing and meeting deadlines.

• Exceptional communication skills.

• Excellent customer service skills combined with strong negotiation abilities.

• Detail-oriented, with robust analytical capabilities and effective problem-solving skills.

• Competent in handling confidential materials and information in a professional manner.

• Maintain current and annual HIPAA certification.

• Ability to sit or stand for extended periods.

• Physical capability to lift and carry materials weighing 25 lbs.

• Sufficient speaking and hearing ability to communicate effectively.

• Necessary eye/hand coordination, hearing, and visual acuity for daily tasks.

• Ability to maintain the privacy of patient, employee, and volunteer information.

• Ability to adhere to corporate integrity and security obligations.

🏝️ Benefits

• Equal Opportunity Employer protections.

• Participation in E-Verify.

• Education and certification maintenance for HIPAA/compliance.