Manager, Provider Experience

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist in the implementation of Evolent's provider experience strategy.

• Ensure that providers and payer clients attain desired results through the products and services provided during market implementation.

• Advocate for the use of Evolent's digital platforms.

• Identify and eliminate obstacles that create friction for provider practices.

• Act as a reliable partner for stakeholders who depend on Provider Experience expertise.

• Collaborate with cross-functional teams to enhance provider satisfaction and increase digital solution adoption.

• Centralize and optimize efficiencies while standardizing practices, training, education, and provider support services.

• Build and maintain relationships with provider groups, practice administrators, and key provider stakeholders.

• Implement business rules and policies with payer clients while focusing on the provider experience.

• Anticipate and address practice issues and challenges proactively.

• Support payer client deliverables through analytics in conjunction with Marketing, Product, Clinical Operations, and CSO teams.

• Create oncology education and training materials.

• Evaluate provider product usage data and engagement metrics.

• Monitor dashboards, manage key performance indicators (KPIs), and report KPIs to clients and internal leaders.

⛳️ Requirements

• An associate degree or higher in Business Administration, Healthcare Management, or a related field is preferred.

• A minimum of 2 years of experience in provider engagement.

• Outstanding communication skills.

• Comprehensive knowledge of provider engagement, network management, and performance enhancement methodologies.

• Expertise in applying best practices, project management principles, and a robust operational mindset.

• Exceptional analytical skills.

• Strong alignment with corporate values.

• Experience with generative AI, automation, or intelligent workflow solutions.

• Willingness to travel up to 10%.

• Access to high-speed internet of over 10 Mbps at home.

• All candidates are required to undergo a thorough background check.

• In-person I-9 verification is mandatory.

• Candidates may be subject to drug screening prior to employment.

• A government-issued photo ID is required for identity verification.

• The use of artificial intelligence tools is prohibited during interviews.

🏝️ Benefits

• Work/life balance.

• Flexible work arrangements.

• Autonomy.

• Commitment to diversity and inclusion.

• Health insurance benefits.

• Comprehensive benefits package.

• Opportunity for up to 10% travel.