Manager, Provider Enablement and Performance

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the execution of the provider communication strategy, training resources, and self-service ecosystem.

• Develop and implement detailed change-management rollout plans.

• Ensure the timely distribution of newsletters and policy updates throughout the provider network.

• Supervise the lifecycle of self-service content.

• Manage help center tools such as Zendesk Guide and ensure documentation aligns with platform capabilities.

• Collaborate with Product, Operations, and Success teams early in the development process.

• Advocate for a provider-experience perspective in product and operational initiatives.

• Lead intricate enablement initiatives from strategy formulation to completion.

• Establish standard operating procedures and utilize data to identify performance trends.

• Design intake criteria and create scalable tracking systems.

• Incorporate automation tools, generative AI applications, and self-service databases to enhance operational efficiency and expedite content development.

• Facilitate provider initiative rollout readiness, self-service adoption, asset engagement, satisfaction, and network adoption rates.

⛳️ Requirements

• A minimum of 4 years of professional experience in provider enablement, customer success, clinical training, or operational change management roles.

• Demonstrated ability to organize, manage, and deliver complex, cross-functional programs with meticulous attention to detail.

• Outstanding writing and content development abilities.

• Capacity to simplify complex technical architectures or policy updates into clear, structured resources.

• Practical experience managing self-service knowledge bases such as Zendesk or Confluence.

• Strong analytical capabilities.

• Experience with data platforms such as Excel, Looker, or Omni to monitor metrics and inform decision-making.

• A proactive attitude towards project management.

• Comfortable in a fast-paced work environment.

• Experience utilizing modern tools, including generative AI, to optimize workflows.

• Background in digital health, mental health, or employee benefits sectors is a plus.

• Familiarity supporting large-scale, distributed B2B2C network environments is a plus.

🏝️ Benefits

• Health, Dental, and Vision benefits begin on your first day.

• One Medical accounts.

• HSA and FSA plans, with Spring contributing up to $1K for HSAs based on plan type.

• Employer-sponsored 401(k) match of up to 2%.

• Annual allotment of complimentary visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.

• Competitive paid time off policies, inclusive of vacation, sick leave, and company holidays.

• Parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents after 6 months of tenure.

• Access to the Noom weight management program.

• Fertility care support through Carrot and reimbursement of $4,000 for related fertility expenses.

• Access to Wellhub for fitness, mindfulness, nutrition, and sleep resources.

• Access to BrightHorizons sponsored child care, back-up care, and elder care.

• Up to $1,000 annual professional development reimbursement.

• $200 per year in donation matching.

• Fully remote work arrangement.

• Equity offered.