Manager, Professional Services Delivery

This is a fully remote position, open to applicants in Australia.

📋 Description

• Collaborate with Services Sales Executives, Account Teams, Engagement Management, Support, Product Management, and Customer Engineering to guarantee customer success.

• Oversee a team of Architects and Engagement Managers, focusing on their performance, growth, and development.

• Assist customers and service team members with journey design, implementation decisions, and execution processes.

• Drive the achievement of regional services revenue targets.

• Monitor team utilization to optimize productivity.

• Develop and implement plans for team skills, professional development, and onboarding.

• Work alongside the PS Portfolio Board to establish standard service offerings, accelerators, journey methodologies, and approaches.

• Contribute to the creation of delivery-supporting artifacts.

• Aid Services Sales leaders in crafting statements of work and journey-based proposals.

• Ensure the delivery of high-quality results and alignment of customer journeys with value-based outcomes.

• Inspect and validate delivery processes for quality assurance.

• Analyze root causes and facilitate issue resolution and escalation with cross-functional teams.

• Cultivate relationships with teams and cross-functional groups.

• Engage with both new and existing services customers.

• Take part in the development of services proposals and engage in business development discussions.

• Lead operational rigor in delivery and revenue management.

⛳️ Requirements

• A minimum of a Bachelor's Degree.

• 7-10 years of verifiable experience in the services delivery industry.

• Proven track record in building and leading professional services teams.

• Demonstrated success in developing and scaling high-performing services delivery teams.

• Familiarity with AI transformation, data governance, data management, and data quality.

• Extensive experience in managing complex enterprise customer engagements.

• Proficient in both written and verbal English.

• Strong problem-solving skills.

• Ability to excel in fast-paced, dynamic environments and to drive process improvements.

🏝️ Benefits

• Competitive compensation.

• Health coverage.

• Time off.

• Flexible benefits offerings to support employees and their loved ones through various circumstances and life events.

• Diversity, equity, and inclusion initiatives.

• An equal opportunity workplace.

• Accommodations for applicants.