Manager, Professional Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide leadership and guidance to project teams, ensuring successful project delivery and customer satisfaction.

• Lead by example, showcasing a proactive approach and achieving business objectives.

• Establish and nurture strong relationships with key stakeholders to promote collaboration and alignment.

• Offer mentorship, coaching, and support to team members, encouraging accountability, ownership, and a sense of urgency.

• Act as the primary contact for escalations, providing direction and solutions.

• Oversee team training and enablement in partnership with the technical team.

• Work with Finance teams to guarantee accurate tracking, forecasting, and reporting of project-related metrics.

• Represent the Professional Services organization during customer-facing engagements.

• Conduct regular project reviews, root cause analyses, and retrospectives to pinpoint areas for enhancement.

⛳️ Requirements

• Bachelor’s degree in a relevant field such as Computer Science, Information Technology, or Business Administration, or equivalent experience.

• Extensive knowledge in a technical, MSP, or software consulting role, accompanied by relevant leadership experience.

• Ability to manage multiple teams, ensure alignment with company objectives, and drive performance enhancements.

• Advanced reporting skills with Excel or other BI tools.

• Prior experience with PSA software or other related professional services applications.

• Excellent managerial and organizational skills, with strong decision-making and resource allocation capabilities.

• Strong consultative communication skills for engaging with customers and both internal and external stakeholders.

• Demonstrated effectiveness in business troubleshooting and problem resolution.

• Confidence in addressing technical, non-technical, and executive audiences.

• Strong interpersonal communication and writing skills.

• Up to 25% travel required.

🏝️ Benefits

• Second Fridays: a company-wide day off on the second Friday of each month, excluding November and December due to the holiday schedule; this benefit is subject to change.

• Comprehensive global benefit coverage.

• Paid parental leave.

• Extensive adoption and fertility support.

• Competitive time off offered globally.

• Wellbeing resources available.

• Wellness allowance provided.

• Free membership to a mindfulness app.

• Wellness Wednesdays initiative.

• Global Volunteer Day participation.

• Company matching for non-profit donations.

• Three volunteer days off.

• Monthly talent development and cross-functional meetings to support professional growth.

• Regular All Hands meetings followed by group gatherings.