Manager, Professional Services

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee service delivery and implementation for both new and existing clientele.

• Guide, mentor, and create professional development opportunities for a geographically distributed Professional Services and Software Engineering team in India.

• Lead the team utilizing Scrum methodology, encompassing backlog planning, sprint planning, product prioritization, and tracking of velocity.

• Foster growth in the regional services sector and formulate strategies for service offerings.

• Collaborate with stakeholders from Customer Success, Engineering, Revenue Operations, and Leadership.

• Enhance product adoption and contribute to customer retention and business growth.

• Monitor and implement professional services metrics to assess team performance.

• Design and supervise intricate tools and solutions to meet customer technical and business requirements.

• Identify trends and enhance tooling and processes through data analysis.

• Represent Professional Services during strategic stakeholder meetings.

• Provide technical insights on user adoption strategies and custom integrations.

• Oversee consulting, planning, and implementation/migration projects from legacy directories like Active Directory and Okta to JumpCloud.

⛳️ Requirements

• 10–14 years of experience in programming, scripting, or professional services within a SaaS or IT landscape.

• A minimum of 3–5 years of experience in leading technical teams and managing engineering initiatives.

• Proven experience in managing software teams using Scrum or other Agile methodologies.

• Advanced skills in PowerShell and Bash scripting.

• Familiarity with Python or other object-oriented programming languages.

• Profound knowledge of Active Directory, Microsoft 365, AzureAD, and Okta.

• Advanced comprehension of LDAP(S), RADIUS, SAML, OIDC, and SCIM.

• Knowledge of AWS, Azure, or GWS.

• Experience in managing Windows, macOS, and Linux operating systems.

• Understanding of project management strategies and technical deployment initiatives.

• Availability to work EMEA hours, from 1 PM to 10 PM IST.

• Must reside in and be authorized to work in India.

• Proficiency in spoken and written English.

🏝️ Benefits

• Remote-first work environment within India.

• Opportunities for professional development.

• Chance to collaborate with global teams across more than 15 countries.

• Commitment to equal opportunity employment.

• Opportunities for customer-facing and cross-functional collaboration.