Manager, Product Implementation – Process Management

This is a fully remote position, open to applicants in Arizona, +23 more states.

📋 Description

• Assist in the execution of Medicare supplemental benefit initiatives and enhancements to products.

• Oversee implementation activities and track project milestones.

• Collaborate with business, operations, technology, compliance, and vendor teams to collect requirements and aid in implementation planning.

• Recognize risks, dependencies, and operational impacts linked to changes in products, processes, and programs.

• Facilitate operational readiness activities, coordinate testing, and validate implementations.

• Investigate, document, and address operational issues related to benefit administration and program execution.

• Create, sustain, and improve operational procedures, workflows, and process controls.

• Detect process gaps and propose solutions to enhance efficiency, accuracy, and member experience.

• Assist with quality reviews, benefit audits, bid activities, and various operational initiatives.

• Evaluate operational data and reporting to spot trends, issues, and areas for improvement.

• Aid in the implementation of process enhancements and operational best practices.

• Maintain precise documentation for compliance reviews, audits, and business requirements.

• Ensure that benefit administration adheres to established policies, procedures, and regulatory standards.

• Cultivate and sustain partnerships across business, operational, and vendor teams.

• Engage in cross-functional meetings and contribute to implementation and operational projects.

• Provide operational support, share expertise, and promote a collaborative team atmosphere.

• Exhibit accountability, ownership, and dedication to achieving high-quality outcomes.

⛳️ Requirements

• 2-3 years of experience in supporting project implementations, developing business requirements, reporting, and documenting operational processes.

• Exceptional organizational, analytical, problem-solving, and critical-thinking abilities.

• Capacity to handle multiple priorities and competing deadlines in a fast-paced environment.

• Excellent verbal and written communication skills.

• Ability to collaborate efficiently with cross-functional teams while being capable of working independently when necessary.

• Proficiency in Microsoft Office applications, including Excel, Word, Outlook, PowerPoint, and Teams.

• Experience in the Medicare Advantage sector, supplemental benefits, or a related healthcare setting.

• Familiarity with Special Supplemental Benefits for the Chronically Ill (SSBCI), Uniform Flexibility (UF), or other Medicare supplemental benefit programs.

• Working knowledge of Medicare regulations, CMS guidance, and processes related to benefit administration.

• Experience in collaborating with or supporting vendor management and external partnership relationships.

• Bachelor's degree preferred or an equivalent combination of education and relevant work experience.

🏝️ Benefits

• CVS Health bonus, commission, or short-term incentive program in addition to base pay.

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Additional resources supporting physical, emotional, and financial well-being, based on eligibility.