Manager, Platform Professional Resident Services

This is a fully remote position, open to applicants in New Mexico.

📋 Description

• Oversee a team of resident consultants and spearhead the professional services division for all CrowdStrike Falcon product modules.

• Develop and expand a team that operates and supports Falcon, Identity, Cloud, Next-Gen SIEM, and LogScale products.

• Collaborate with professional services leadership to enhance the organization, broaden programs, boost efficiencies, and deliver customer-centric services.

• Lead cross-functional teams to achieve successful delivery outcomes and maximize customer value.

• Manage and guide team members to broaden skill sets and enhance performance.

• Drive internal initiatives focused on delivery techniques, automation, security posture enhancements, time-to-value optimization, AI, and other technologies.

• Monitor new CrowdStrike technologies and create innovative service offerings.

• Oversee a portfolio of customer projects from both project leadership and tactical perspectives.

• Engage with customers during pre-sales, solution presentations, deal structuring, project creation, and all delivery phases.

• Collaborate with global sales and marketing teams on services communications, presentations, solution alignment, and closing opportunities.

⛳️ Requirements

• Over 8 years of experience in the security industry in a professional services or similar role.

• Strong grasp of employee management principles with a proven ability to lead teams.

• Experience collaborating with pre-sales teams on technical scoping and requirements gathering, as well as managing post-sales handoffs.

• Proven experience in managing technical deployments, tracking time, and overseeing projects from initiation to completion.

• Skilled in developing documentation and transferring deployment knowledge to customers and internal stakeholders.

• Ability to translate customer requirements and experiences into constructive feedback for product and engineering teams.

• Excellent written and verbal communication skills in English.

• Demonstrated experience using AI technologies to enhance decision-making, streamline workflows, improve efficiency, and drive business results.

• Knowledge of security endpoint products and solutions.

• Familiarity with SIEM skills and best practices related to log analysis, data onboarding, parsers, search queries, dashboards, and alerts.

• Experience with log management/SIEM solutions, such as Falcon LogScale, Splunk, QRadar, Arcsight, LogRhythm, and Exabeam Data Lake, in a professional services or similar role.

• Understanding of distributed applications hosted in AWS, GCP, and Azure.

• Knowledge of identity management solutions.

• Automation experience with script development in Bash, Python, or other programming languages.

• Willingness to travel up to 25% of the time.

• Candidates may be required to periodically undergo and pass alcohol and/or drug tests during employment.

🏝️ Benefits

• Competitive compensation and equity awards.

• Comprehensive wellness programs addressing both physical and mental health.

• Generous vacation and holiday policies for recharging.

• Paid parental and adoption leave.

• Professional development opportunities available to all employees, regardless of level or role.

• Employee Networks, local community groups, and volunteer opportunities to foster connections.

• Dynamic office culture featuring world-class amenities.

• Performance bonuses.

• Equity grants.

• Health insurance coverage.

• 401k retirement plan.

• Paid time off.