Manager, Physical Security Delivery

This is a fully remote position, open to applicants in United States.

📋 Description

• Offer strategic business, sales, and solutions expertise within the designated physical security solution domain.

• Oversee the smooth operation of Professional Services on a daily basis.

• Define the vision and strategy for the portfolio, including video surveillance, VMS, electronic access control, and integrated physical security solutions.

• Collaborate with Sales and Solution Architects to drive service revenue and gross profit.

• Ensure alignment of services with sales and marketing goals as well as product and licensing integration.

• Participate in client discussions, present service capabilities, and shape C-suite solution strategies.

• Review and authorize estimates and statements of work within designated authority limits.

• Analyze economic, competitive, and industry trends to inform portfolio strategy and the engineering skill mix.

• Conduct staffing and pipeline reviews while educating sales teams on service capabilities.

• Assist in client satisfaction discussions and manage escalations and corrective actions.

• Engage in top-client loyalty meetings and foster relationships with cross-functional stakeholders.

• Mentor, coach, and develop team members through performance feedback and development plans.

• Balance team capacity, skills, demand, project commitments, utilization, profitability, and delivery risk.

• Attract and retain talent while promoting teamwork and loyalty among coworkers.

• Oversee delivery from initial engagement and resource selection through implementation, testing, documentation, and client acceptance.

• Maintain partner technology relationships and act as a liaison with vendors.

• Collaborate with physical security OEMs and integration partners, leveraging the Trusted Partner Network for specialized engineering capabilities.

• Share best practices for delivery across various practices and geographical locations.

• Provide monthly forecasts while managing expenses and project profitability.

• Work alongside Senior Leadership on staffing, development, internal projects, compensation, and bonuses.

• Ensure readiness of solution-lifecycle skills, including training, labs, software, and delivery tools.

• Coordinate secure configurations, site safety, and relevant compliance.

• Achieve targets related to services revenue, gross profit, utilization, loyalty, retention, and portfolio expansion.

• Contribute to the company's operating margin through profitable delivery and careful expense management.

• Advocate for CDW's vision of evolving into an AI-fluent organization.

⛳️ Requirements

• Bachelor's degree required along with 5+ years of relevant experience or 9 years of professional experience.

• A minimum of 1 year of experience in people management.

• Proven experience leading technical delivery or operations teams.

• Familiarity with relevant vendor technologies, services, and partners.

• Understanding of surveillance/VMS, electronic access control, integrations, and secure network-connected systems.

• Capability to lead teams, foster consensus, and achieve results.

• Excellent oral and written communication, coaching, and negotiation skills.

• Ability to act as a trusted advisor and cultivate effective relationships with clients and partners.

• Proven ability to lead service outcomes that align with sales objectives.

• Willingness to travel up to 50% of the time.

• Previous experience in consulting management is advantageous.

• Over 1 year of experience in profit and loss management is a plus.

• Strong project and risk management skills are considered a plus.

• Background in advanced technology and strong presentation skills are a plus.

• Comfort with exploring AI tools and practices and guiding others in responsible AI adoption is preferred.

🏝️ Benefits

• Annual bonus target of 25% subject to the terms and conditions of the plan.

• Comprehensive benefits provided through CDW's benefits program.

• Opportunities for coworker development, training, and ongoing learning.

• Competitive compensation and bonuses within established authority parameters.

• Supportive and collaborative work environment.

• Commitment to equal opportunity employment.