Manager, Payroll Operations

This is a fully remote position, open to applicants in Arizona, +5 more states.

📋 Description

• Supervise and lead the payroll team using a centralized service delivery model.

• Propel the payroll function towards an innovative and proactive operational framework.

• Recognize and implement operational efficiencies, industry best practices, and technological enhancements.

• Manage relationships with both internal and external stakeholders, auditors, and local and national governmental agencies.

• Oversee the successful execution of multi-state payroll operations across the US, Canada, and Puerto Rico.

• Collaborate across departments with service delivery teams to enhance customer solutions and ensure accurate, comprehensive, and compliant payroll services.

• Partner with outsourced offshore teams to assist with complex payroll challenges.

• Influence, persuade, and negotiate with key stakeholders effectively.

• Prepare, communicate, and educate client groups and teams regarding changes in payroll policies and practices.

• Consult with business leaders and regional partner resource heads to develop payroll strategies and programs.

• Ensure that North American associates receive accurate and timely payments, with statutory deductions and returns submitted punctually.

• Oversee payroll processing, payroll tax reporting, payroll accounting, record retention, and process enhancements.

• Advise internal departments on compliance with North American payroll regulations, taxes, withholding, benefits, labor laws, and payroll responsibilities.

• Support the optimization of payroll team structure and standardization of reports, documents, and processes.

• Ensure that associates and outsourced teams adhere to legal and operational compliance requirements.

• Plan, document, and implement new processes in response to emerging activities or regulations.

• Provide coaching, guidance, and leadership support to members of the outsourced team.

⛳️ Requirements

• Bachelor’s degree or equivalent relevant experience in payroll management.

• Over 5 years of experience managing multi-entity and multi-country payroll.

• Proficient understanding of payroll regulations related to payroll and tax, including compensable income, fringe benefits, and stock vesting.

• Knowledgeable in navigating vendor relationships with third-party payroll service providers and Service Level Agreements (SLA).

• Ability to understand and address unique characteristics of specific local payrolls.

• Advanced proficiency in Microsoft Office Suite, particularly Excel and Word.

• Strong communication skills to interact effectively with associates at all organizational levels.

• Fundamental Payroll Certification (FPC) or Certified Payroll Professional (CPP) is preferred.

• Payroll experience with the US, Canada, and Puerto Rico is preferred.

• Familiarity with ADP Global View, Workday, and SAP is preferred.

🏝️ Benefits

• Options for remote or field-based workplace arrangements as specified in the job posting.

• Flexibility and a strong emphasis on work-life balance.

• Opportunities for learning, growth, and professional development.

• Availability and/or requirement for COVID-19 testing in certain locations.

• Consideration of workplace accommodation requests in accordance with applicable law.