Manager, Patient Accounts – Business Office

This is a fully remote position, open to applicants in Illinois, +1 more state.

📋 Description

• Oversee account postings along with receivable and collection operations to optimize revenue from provided services.

• Generate reports on account reimbursements and/or accounts receivable activities.

• Project income budgets effectively.

• Establish a service-oriented approach for the patient accounts office.

• Create and uphold systems for account management, data entry, collections, and general accounts receivable operations.

• Formulate income projections and long-term strategies.

• Deliver monthly reports on income, cost centers, and ad hoc analyses to the Business Manager.

• Foster an environment that promotes staff growth and development through training opportunities.

• Supervise office staffing and ensure adequate staffing levels are maintained.

• Support assistant managers in achieving both monthly and annual objectives.

• Keep the master fee schedule updated and accurate.

• Prepare and oversee the annual budgets for patient accounts income and expenses under the direction of the Business Manager.

• Collaborate with third-party payers, vendors, medical center staff, patients, and families during challenging situations.

• Aid in the formulation of accounts receivable charge and collection policies.

• Assist with negotiations of contracts with third-party payers.

• Support supervisors in the recruitment of staff.

⛳️ Requirements

• A Bachelor’s degree or an equivalent combination of education and/or experience may fulfill the minimum educational requirement.

• Minimum of 5 years of supervisory work experience.

• Proficiency in accounting.

• Strong analytical thinking skills.

• Detail-oriented mindset.

• Ability to identify trends.

• Excellent interpersonal communication skills.

• Strong oral communication abilities.

• Organizational skills.

• Experience in patient account management.

• Effective problem-solving skills.

• Self-motivated individual.

• Supervisory management experience.

• Competence in trend analysis and reporting.

• Proficient written communication skills.

• No specific certification or professional license is necessary.

• A driver's license is not a requirement.

🏝️ Benefits

• Up to 22 days of vacation annually.

• 10 recognized holidays per year.

• Sick leave provided.

• Competitive health insurance options with prioritized appointments and reduced copays/coinsurance.

• Free Metro transit U-Pass for eligible employees.

• Defined contribution (403(b)) Retirement Savings Plan, with contributions from both employees and the university starting at 7%.

• Opportunities for wellness challenges.

• Annual health screenings offered.

• Access to mental health resources.

• Mindfulness programs and courses available.

• Employee Assistance Program (EAP) resources.

• Financial resources provided.

• Availability of dietitian services.

• Four weeks of caregiver leave to bond with your newborn.

• Family care resources for ongoing childcare needs.

• Adult care resources accessible.

• Tuition coverage for employees and their families, including dependent undergraduate-level college tuition up to 100% at WashU and 40% at other institutions after seven years.