Manager, Partnership Management

This is a fully remote position, open to applicants in Iowa.

📋 Description

• Direct a team of Partner Success professionals who assist state, district, and school partners throughout the assessment lifecycle.

• Supervise partner engagement, readiness planning, training, adoption, issue resolution, and ongoing relationship management.

• Ensure the effective delivery of assigned programs and services while adhering to cost, quality, and schedule commitments.

• Develop and sustain relationships with state, district, and school partners.

• Guide customer readiness, implementation, training, and adoption strategies.

• Act as an escalation point for intricate customer concerns, risks, and delivery challenges.

• Track customer satisfaction and enhance the overall customer experience.

• Oversee assessment programs or strategic customer partnerships.

• Coordinate cross-functional teams to fulfill program commitments.

• Monitor schedules, risks, issues, budgets, and milestones.

• Ensure adherence to contractual obligations and delivery expectations.

• Lead forecasting, planning, and business reviews.

• Manage program financials, revenue, margin, budgets, and costs effectively.

• Lead, mentor, and develop Partner Success professionals.

• Set goals, priorities, and performance expectations.

• Offer mentoring and career development assistance.

• Promote accountability, collaboration, customer focus, and continuous improvement.

• Drive process enhancements and scalable practices within the Partner Success organization.

• Identify and mitigate delivery, customer, and operational risks.

⛳️ Requirements

• Bachelor's degree or an equivalent combination of education and experience.

• Over 5 years of experience in leading customer-facing programs, partner success, client services, program management, educational services, or assessment delivery functions.

• Proven track record of leading and developing high-performing teams, including coaching, performance management, and talent development.

• Experience in managing complex customer relationships and acting as an escalation point for operational, delivery, or customer satisfaction concerns.

• Strong program and project management capabilities, including experience handling schedules, risks, dependencies, budgets, and cross-functional initiatives.

• Demonstrated ability to influence and collaborate with teams across Product, Technology, Operations, Measurement, Content, and Customer Support.

• Excellent communication, facilitation, negotiation, and presentation skills.

• Capability to engage customers, executive leadership, and internal stakeholders.

• Proficient in identifying customer needs, resolving complex problems, and driving continuous improvement initiatives.

• Experience in managing financial performance, including forecasting, budget oversight, contract value tracking, resource planning, or margin accountability.

🏝️ Benefits

• Up to 25% travel may be necessary.

• Equal Opportunity Employer.

• E-Verify employer.

• Reasonable accommodations are available for individuals with disabilities.