Manager, Partnership Management

This is a fully remote position, open to applicants in Iowa.

📋 Description

• Lead a team of Partner Success professionals who provide support to state, district, and school partners throughout the assessment lifecycle.

• Supervise partner engagement, readiness planning, training, adoption, issue resolution, and ongoing relationship management.

• Ensure the successful execution of assigned programs and services while fulfilling cost, quality, and schedule commitments.

• Establish and nurture relationships with state, district, and school partners.

• Direct customer readiness, implementation, training, and adoption planning.

• Act as the escalation point for complex customer issues, risks, and delivery challenges.

• Identify opportunities for continuous improvement and enhance customer satisfaction.

• Oversee assessment programs or strategic customer relationships.

• Coordinate cross-functional teams to fulfill program commitments.

• Monitor schedules, risks, issues, budgets, and milestones.

• Ensure compliance with contractual obligations and delivery expectations.

• Lead forecasting, planning, and business reviews.

• Manage program financials, including revenue/margin plans, forecasts, budgets, and costs.

• Coach, develop, mentor, and assess the performance of Partner Success professionals.

• Set goals, priorities, and performance expectations.

• Promote accountability, collaboration, customer focus, and continuous improvement.

• Drive process enhancements and scalable practices throughout Partner Success.

• Collaborate with cross-functional leaders to improve communication, coordination, and execution.

• Identify and mitigate risks related to delivery, customer satisfaction, and operations.

⛳️ Requirements

• Bachelor's degree or a comparable combination of education and experience.

• 5+ years of experience in leading customer-facing programs, partner success, client services, program management, educational services, or assessment delivery functions.

• Proven track record of leading and developing high-performing teams, including coaching, performance management, and talent development.

• Experience in managing complex customer relationships and serving as an escalation point for operational, delivery, or customer satisfaction challenges.

• Strong program and project management capabilities, including experience managing schedules, risks, dependencies, budgets, and cross-functional initiatives.

• Established ability to influence and collaborate across Product, Technology, Operations, Measurement, Content, and Customer Support teams.

• Excellent communication, facilitation, negotiation, and presentation skills.

• Ability to effectively engage with customers, executive leadership, and internal stakeholders.

• Proven capability to identify customer needs, solve intricate problems, and drive continuous improvement initiatives.

• Experience in managing financial performance, including forecasting, budget management, contract value tracking, resource planning, or margin accountability.

• This position may require up to 25% travel.

• Pearson is an Equal Opportunity Employer and is a participant in E-Verify.

🏝️ Benefits

• Participation in Pearson’s sales incentive plan.

• Benefits information is available through Pearson’s benefits resource.