Manager, Partner Operations

This is a fully remote position, open to applicants in United States, +2 more countries.

📋 Description

• Spearhead and manage a portfolio of strategic programs that significantly enhance the growth and scalability of Thumbtack’s partnerships business.

• Transform emerging opportunities from their initial concept to successful launch and expansion.

• Develop and implement operating processes, systems, and cross-functional models to ensure dependable execution.

• Establish success metrics, track performance, identify constraints, and suggest enhancements to growth, efficiency, operational performance, and program economics.

• Collaborate with teams in Product, Engineering, Data Science, Marketing, Commercial Operations, Commercial Strategy, Legal, and external partners.

• Leverage data, insights from customers and partners, and structured problem-solving methods to assess opportunities and guide investment choices.

• Enhance tools, systems, processes, and operating models that support partnerships.

• Oversee and nurture a globally distributed team of three to four members located in the U.S. and the Philippines.

• Initial focus areas include scaling the Call Center and strengthening the Partner Operations foundation.

⛳️ Requirements

• A minimum of 5 years of experience in strategy and operations, business operations, program management, general management, management consulting, or a related discipline.

• At least 2 years of experience managing people.

• Proven ability to convert ambiguous business opportunities into well-defined strategies, operational plans, and measurable outcomes.

• Demonstrated success in leading intricate initiatives from inception to implementation.

• Strong business acumen and analytical skills.

• Proficient in assessing performance, understanding economic factors, evaluating trade-offs, and determining investment priorities.

• Exceptional communication skills with the ability to influence and engage stakeholders effectively.

• Capability to craft a compelling vision, simplify complex issues, align varied stakeholders, and influence without direct authority.

• Possess an ownership mentality, strong adaptability to learning, a proactive approach, and a humble style of leadership and collaboration.

• Must choose an eligible work location from supported areas in the United States, Ontario or British Columbia, Canada, or the Philippines.

• Must indicate if employment visa sponsorship is necessary.

🏝️ Benefits

• Total cash compensation consists of base salary and variable pay, if applicable.

• Commitment to equal employment opportunity and support for reasonable accommodation.