Associate Relations Manager

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Offer guidance and consultation to support the positive associate relations strategy within the Bon Secours Mercy Health Toledo market.

• Examine complex and/or high-risk associate relations issues.

• Develop investigation plans, collect facts, interview witnesses, review similar cases, and decide on appropriate actions.

• Address complex and emotionally charged issues with objectivity and impartiality.

• Oversee disciplinary actions and termination disputes through grievance procedures and the administration of Ministry policies.

• Collaborate with stakeholders while ensuring the confidentiality of sensitive matters.

• Suggest policy modifications and enhancements to ineffective internal processes.

• Draft comprehensive responses and exhibits for the EEOC or state equal employment opportunity commissions.

• Assist with labor relations tasks, including grievance responses, arbitration, collective bargaining, and labor-management meetings.

• Counsel managers on diagnosing and resolving issues through questioning, risk assessment, HR expertise, policies, procedures, collective bargaining agreements, and applicable laws.

• Interpret and implement federal and state labor and employment laws, regulations, and standards.

• Recognize risks and potential company liabilities, seeking legal counsel when necessary.

⛳️ Requirements

• Bachelor's Degree in Human Resources or a related field.

• 5–7 years of experience in Human Resources, including recent involvement in employee relations investigations.

• Exceptional customer service, communication, interpersonal, listening, oral, and written skills.

• Capability to probe based on provided responses.

• Ability to organize and present information in a clear and concise manner.

• Skill in building rapport and effectively communicating challenging information.

• Proficient in interviewing employees, witnesses, and supervisors.

• Experience in preparing detailed documentation and maintaining files for potential future claims.

• Strong problem-solving and conflict-resolution abilities.

• Capacity to handle highly confidential information.

• Consistent, reliable attendance and punctuality.

• Knowledge of federal and state employment law.

• Preferred: Master's Degree in Human Resources or a related field.

• Preferred: SPHR certification.

• Preferred: Over 5 years of experience in Employee and Labor Relations; or 3+ years of related Human Resources experience; or a proven track record in business management experience.

🏝️ Benefits

• Competitive salary.

• Incentives.

• Referral bonuses.

• 403(b) plan with employer contributions (when eligible).

• Comprehensive medical, dental, vision, and prescription coverage.

• HSA/FSA options available.

• Life insurance.

• Access to mental health resources and discounts.

• Paid time off.

• Parental and FMLA leave.

• Short- and long-term disability coverage.

• Backup care for children and elders.

• Tuition assistance.

• Support for professional development and continuing education.