Manager – Operations, Trade Operations, Exports

This is a fully remote position, open to applicants in India.

📋 Description

• Accountable for the comprehensive management of Exports and associated sub-products and communications, adhering to the Bank's internal policies, SOPs, and ICC guidelines.

• Offer guidance and consultation to commercial clients regarding Export Finance, Export Payments, Document Checking, Letter of Credit Advising/Confirmation/Transfer, Collections, and Risk Participation.

• Counsel the Product Development Team on Trade Finance operations in line with international standards, ICC publications, OPM, APPM, and local regulations.

• Ensure that processes align with Bank Policies and Guidelines.

• Address customer complaints promptly and take immediate measures to resolve them.

• Achieve MBOs within the designated timeframes.

• Conduct thorough due diligence when reviewing applications, particularly for Priority Customers, high-value transactions, and back-to-back or red clause letters of credit.

• Guarantee adherence to SLAs and processing in accordance with SOP/OPMs, UCP/ISBP, and approved Product Programs; ensure recovery of charges aligns with current guidelines.

• Execute sanction checks on relevant parties in documents and verify checks related to TBML.

• Manage Commodity Trade Operations documentation.

• Ensure that no unresolved reconciliation entries are left pending in Nostro or internal accounts on a daily basis.

• Promote cross-training within the team for at least two additional products.

• Implement corrective and preventive measures based on feedback from customers, operational errors, and quality/RCSA analysis.

• Suggest modifications to SOP, OPM, and ADM to enhance service levels while maintaining control.

• Propose training sessions and workshops to bridge knowledge gaps and foster ownership of resolutions.

• Report errors, customer complaints, service issues, and concerns raised by counterparties, ensuring proper system documentation.

• Collaborate with senior colleagues and function as a cohesive team member.

⛳️ Requirements

• Bachelor’s degree with a comprehensive understanding of Trade Finance products and operations.

• Certification in CDCS/CITF/CTFP.

• In-depth knowledge of Swift, Trade Finance, and Financial Operating Systems.

• General Banking expertise.

• At least 9-12 years of experience in Trade Finance.

• Excellent communication and interpersonal abilities.

• Proficient in MS Office (Word/Excel/PPT).

• Detail-oriented with strong analytical skills and interpersonal abilities.

• Capable of working under pressure, possessing excellent organizational skills, and being a good team player.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health and wellness programs.

• Opportunities for professional development and career advancement.

• Supportive and inclusive work environment.

• Work-life balance initiatives.