Manager, Operations Enablement, Capabilities

This is a fully remote position, open to applicants in Alabama, +29 more states.

📋 Description

• Deliver and oversee process and digital pharmacy solutions to enhance accessibility, operational efficiency, and customer engagement.

• Define, develop, standardize, and optimize processes and supporting technologies across operations, clinical, product management, technology, and customer-facing teams.

• Comprehend, document, and translate intricate business needs and technical requirements.

• Manage projects, resource allocation, and deliverables utilizing continuous improvement methodologies.

• Identify and facilitate workforce change management for new processes and technological advancements.

• Monitor industry trends, competitor activities, and new technologies to discover opportunities.

• Analyze customer feedback, operational performance metrics, and data insights to enhance user experience, satisfaction, operational efficiency, and turnaround time.

• Construct and optimize workflows, automation, dashboards, and reporting.

• Guide and oversee enhancements and administration of pharmacy technology, which includes mobile applications, web portals, and chatbots.

• Align team tasks with broader company objectives and ensure transparent communication.

• Lead and nurture an engaged team through leadership, guidance, feedback, development opportunities, and performance management.

• Delegate tasks based on team member strengths and workloads while removing obstacles.

• Cultivate team spirit, enhance team culture, and boost employee engagement.

• Ensure compliance while optimizing operations for future company growth.

⛳️ Requirements

• 7+ years of experience in operations management, preferably within healthcare or digital pharmacy.

• 3+ years of experience managing a team.

• Proven leadership in continuous improvement methodologies (Lean/Six Sigma), including training and deployment.

• Strong technical background in Salesforce, CRM optimization, and contact center technology.

• Excellent analytical skills with the ability to create and manage KPIs and dashboards.

• Exceptional communication skills with the capability to influence cross-functional teams (IT, Product, Compliance).

• Demonstrated problem-solving skills to transform complex operational challenges into actionable project plans.

• Must reside in one of the specified U.S. states.

• Must be authorized to work for any employer in the U.S.

• Ability to work at a computer terminal with a monitor, keyboard, and mouse for extended durations.

• Ability to stoop, bend, reach, make frequent repetitive motions, and lift, carry, push, pull, and move light objects weighing up to 20 pounds.

• Ability to communicate verbally, discern auditory information, and visually perceive details.

🏝️ Benefits

• Dental, vision, and multiple group medical plans.

• 401(k) retirement savings plan.

• Group life insurance.

• Accidental death and dismemberment (AD&D) insurance.

• Flexible spending account (FSA) and health savings account (HSA).

• Commuter benefits.

• Employer-paid short-term (STD) and long-term disability (LTD) insurance.

• Supplemental spouse life insurance.

• Legal insurance.

• Employee assistance program.

• Home health testing kits.

• Fertility medication discount program.

• Flexible vacation time.

• Accrued paid sick time.

• 10 paid holidays.

• 2 floating holidays for full-time non-exempt employees.

• Eight weeks of paid parental leave for eligible employees.

• Additional paid weeks for the birthing parent.

• 4 weeks paid caregiver leave.

• Monthly Lifestyle Spending Account allowance.